Discharge Plan Coordinator

Description Assists the Case Management Team with facilitating the safe and timely transition of patients from hospitals to lower levels of care and all related out patient follow up needs. ##### Professional Duties - Understands both the importance and the processes necessary to ensure patient-specific continuity of care during their transition to a lower level of care. - Interviews patients and/or families to assist the Case Manager with the identification of potential barriers to discharge, including but not limited to, financial, emotional, inadequate support systems, and/or other patient-specific barriers. - Will communicate relevant patient-specific findings or concerns to the Case Manager and assist the Case Manager in addressing applicable issues, which might impede a safe and timely transition to a lower level of care. - Identifies patients whom are appropriate for and would benefit from Intense Case Management (ICM), Living and Aging Well (LAW), Disease Management and/or other high-risk programs offered by Desert Oasis Healthcare. Upon direction by the Physician or Case Manager, will gather the applicable supporting data necessary and generate referrals to these programs. - Assists Case Manager, the hospital discharge planner, family, and physician(s) to facilitate a safe effective discharge plan that meets the needs of each patient. Such duties include but are not limited to faxing information for scheduling outpatient specialty consultations, coordinating Home Health requests, ordering Durable Medical Equipment (DME). - In the absence of the Case Manager, will act as their Designee and assist the hospital and physician(s) with facilitating timely and safe discharge and with any relevant continuity of care needs. - Other duties as assigned within scope of responsibility. - Introduce self and your role - Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc. - Speak clearly and use understandable language (avoid medical jargon or slang) - Offer to answer any additional questions that the person, patient or customer may have ##### Qualifications - High school diploma or equivalent required. A minimum of 2-years college education preferred. - Minimum 2 years previous experience in the medical field, preferably in the acute care hospital. Previous experience with discharge planning which included direct patient/family interaction preferred. - Familiarity with medical terminology. - Strong computer ability. - Must possess excellent telephone, and people skills, with an ability to interface with DOHC staff and outpatient providers in a pleasant and professional manner. - Must be detail oriented and able to continually re-prioritize multiple tasks. ##### Physical Demands Type Description Sitting Approximately 15% of day Standing Approximately 10% of day Walking Approximately 75% of day Lifting 0 - 40 lbs (equipment, supplies) - approximately 5% of day Bending Approximately 10% of day. Kneeling < 20%. Hearing/Visual Acuity Adequate for use with computers, telephone and or Blackberry - Approx 50% of day Computer Highly technical work environment - Must be able to work = 6 hours / day using keyboard, mouse and monitor Reaching Above head 75 degrees - approximately 5%. Hand grip dexterity Approximately 40% of day