Voluntary Services Officer

Summary The Voluntary Services Officer is responsible for supervising Voluntary Service Specialists and Program Specialists at the Baltimore VA Medical Center (VAMC), Perry Point VAMC, and at the Loch Raven VAMC. Responsible for supervising and managing the coordination of the day-to-day activities of the Center for Development & Civic Engagement/Voluntary Service and assisting with various support activities for the Public Affairs and Community Outreach Programs throughout the VAMHCS. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Major duties include but are not limited to: Planning, directing, coordinating, implementing, and evaluating voluntary service, community engagement, philanthropic development, and donation programs within a large, complex healthcare organization. Developing operational policies, procedures, performance measures, and program improvements to ensure organizational effectiveness and compliance with applicable laws, regulations, and agency requirements. Providing administrative and technical oversight of subordinate personnel. Planning and assigning work, establishing priorities, evaluating performance, identifying training and developmental needs, resolving workplace issues, and ensuring effective utilization of personnel and resources to accomplish organizational goals. Developing and implementing short- and long-range strategic plans, conducting comprehensive needs assessments, analyzing program performance, identifying operational deficiencies, and recommending innovative solutions to improve service delivery, resource utilization, and organizational outcomes. Managing and evaluating volunteer recruitment, screening, selection, placement, orientation, training, recognition, retention, and performance management activities. Ensuring volunteer assignments support organizational needs, patient care priorities, safety requirements, and established policies and procedures. Developing, justifying, executing, and monitoring operating budgets; overseeing donated funds, gifts, and in-kind contributions. Evaluating resource requirements and maintaining financial accountability, internal controls, and compliance with applicable fiscal policies and procedures. Establishing and maintaining collaborative relationships with Veterans Service Organizations, nonprofit organizations, corporations, educational institutions, government agencies, and community stakeholders to expand volunteer participation, philanthropic support, and resources benefiting Veterans and healthcare programs. Interpreting and applying federal laws, VA regulations, organizational policies, and accreditation standards governing volunteer management, donations, personnel administration, fiscal accountability, and program operations. Identifying risks and implementing corrective actions to ensure compliance and operational integrity. Providing technical guidance, consultation, and recommendations to leadership on volunteer management, community engagement, donation programs, and organizational priorities. Preparing analytical reports, conducting briefings, representing the organization at meetings, and communicating effectively with internal and external stakeholders. Performing other duties as assigned. Work Schedule: Full time, Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for Ad hoc telework, according to VA guidelines. Ad hoc is defined as occasional, non-recurring telework. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications SPECIALIZED EXPERIENCE: One (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-12 level in the Federal service. Specialized experience includes: managing, coordinating, and evaluating comprehensive volunteer service, philanthropic development, and community engagement programs within a healthcare or similarly complex organization; providing supervisory oversight of personnel, including assigning work, evaluating performance, and identifying training needs; developing and implementing strategic and operational plans, policies, procedures, and performance improvement initiatives; administering volunteer recruitment, placement, training, retention, and recognition programs; managing budgets, donated funds, gifts, and organizational resources in accordance with applicable laws and regulations; establishing and maintaining strategic partnerships with community organizations and external stakeholders; conducting program evaluations, identifying operational deficiencies, and implementing corrective actions; and providing technical advice and analytical reports. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work requires considerable walking, bending and lifting on a regular and recurring basis in order to facilitate many of the activities supported by proactive volunteer, gifts and donations, media relations, and community outreach programs. Lifting, carrying and transporting items weighing more than 25 pounds, such as boxes of brochures and audio-visual equipment, it is not uncommon when setting up presentations or carrying out program activities. While in the office, the work is sedentary in part involving writing at a desk, working at a computer terminal, conferring with others, and attending conferences, meetings, and interviews. Considerable standing and walking throughout each of the medical centers and outpatient clinics is required. Driving or riding in a vehicle is also required on a routine basis to attend outside meetings, interviews, and special events. Must attend lengthy meetings, both during and after regular scheduled work hours. The incumbent travels to numerous conventions, health fairs and conferences to promote the health care system and the volunteer and gifts and donations program. This involves carrying, lifting, and assembling displays. Travel to other VAMCHS facilities is also required on a regular basis for meetings, education, supervision, and program reviews. Education There is no educational substitution at this grade level. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.