Chauffeur Manager

Job Description / Essential Functions TITLE: D.T.S. Worldwide Chauffeur Manager I. Major Function The Chauffeur Manager is responsible for the leadership, performance, and professional development of the DTS chauffeur team. This role ensures that all chauffeurs consistently deliver exceptional service aligned with DTS Worldwide Transportation's luxury standards, safety protocols, and client expectations. The Chauffeur Manager plays a critical role in maintaining operational reliability, improving chauffeur retention, and supporting company growth through outstanding service delivery. II. Key Responsibilities Leadership and Team Development and#149; Lead, coach, and manage the chauffeur team to uphold DTS service standards. and#149; Conduct regular performance evaluations and implement improvement plans. and#149; Develop a culture of accountability, professionalism, and hospitality. and#149; Support chauffeur engagement, retention, and career development. Recruitment and Training and#149; Recruit, hire, and onboard chauffeurs aligned with DTS brand and safety expectations. and#149; Coordinate and deliver training on customer service, safety, and compliance. and#149; Maintain ongoing training programs and certification tracking. Service Quality and Performance Management and#149; Monitor key performance indicators including: o On-time performance (target 99.9%) o Customer satisfaction o Incident and complaint ratios o Chauffeur utilization and availability and#149; Implement corrective action and service recovery processes when needed. Scheduling and Workforce Planning and#149; Create and manage chauffeur schedules to ensure coverage for all shifts and service needs. and#149; Forecast staffing requirements based on demand trends and major events. and#149; Ensure adequate chauffeur availability for conventions, VIP events, and peak periods. Compliance and Safety and#149; Ensure all chauffeurs maintain required licenses and certifications, including Maryland PSC and CDL as applicable. and#149; Monitor adherence to company policies, safety standards, and regulatory requirements. and#149; Oversee incident reporting and investigation. Operational Coordination and#149; Collaborate with Dispatch, Fleet, and Operations to ensure seamless service. and#149; Support same-day and next-day operational readiness. and#149; Maintain open communication with office and field teams. Fleet and Equipment Coordination and#149; Partner with Fleet Manager to ensure vehicles are properly maintained, clean, and equipped. and#149; Coordinate vehicle readiness for major events and high-profile clients. Reporting and Communication and#149; Provide weekly operational and performance reports to leadership, including: o On-time performance o Incident ratios o Chauffeur availability o Staffing needs o Service improvement initiatives. Special Events and Travel and#149; Support major client events in office or on the road, including Commanders home games and conventions. and#149; Travel as required for nationwide coordination and service delivery. Manager-on-Duty and On-Call Responsibilities and#149; Participate in overnight on-call rotation and weekend Manager-on-Duty shifts. III. Qualifications and#149; 5+ years of leadership experience in transportation, hospitality, or luxury service. and#149; Strong leadership, communication, and problem-solving skills. and#149; Experience managing field-based teams. and#149; Knowledge of transportation safety and compliance preferred. and#149; Ability to work in a fast-paced, client-focused environment. and#149; Maintain CDL with Passenger Endorsement IV. Performance Expectations and#149; Maintain industry-leading reliab lity and service standards. and#149; Improve chauffeur retention and engagement. and#149; Ensure consistent client satisfaction. and#149; Support operational scalability and growth.