Commercial Loan Servicing Specialist II

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for supporting the department by providing a wide range of loan servicing tasks associated with maintaining a commercial or commercial real estate loan portfolio with varying and progressive degree of complexity.

Essential Job Functions

• Assists with new loan proposal submissions with varying and progressive degree of complexity, and with a heightened level of overall deal flow.

• Assists with the onboarding of new loans in the Bank’s loan management system (LMS) and reviews and verifies all data entered into the LMS is accurate based on supporting loan documentation.

• Files loan modification and property-related documents electronically.

• Processes monthly debt service and reserve payments, as needed.

• Processes wire requests.

• Maintains property tax and insurance information, including completing periodic escrow analyses, facilitating and/or confirming the payment of real estate taxes and insurance premiums, and collecting and filing property tax and insurance policy information.

• Collects, verifies and files borrower and guarantor financial statements, tax returns, credit checks and other related data.

• Monitors upcoming compliance requirements (including expiring flood certifications and UCC filings) to ensure all items are processed/collected in accordance with the requirements of Bank policy and loan-related agreements.

• May train other new and existing specialist in processes and procedures.

• Follows Bank policy, procedures and guidelines.

Knowledge, Skills & Abilities

• Knowledge and understanding of loan/banking terms.

• Ability to multi-task and work with exacting deadlines.

• Ability to work under general supervision and within a collaborative team environment.

• Ability to read and interpret commercial loan documents.

• Ability to communicate effectively verbally and in writing.

• Ability to maintain attention to detail.

• Ability to demonstrate excellent customer service skills.

• Skill in using computer, including Microsoft Word and Excel.

Basic Qualifications

• High school diploma or equivalent, required; Bachelor’s degree in a job-related field, preferred.

• Minimum of five (5) years of experience in loan servicing loan operations, preferred.

• Minimum three (3) year of banking experience, preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.