Chief Information Officer (Director, Information Technology Management)

Summary

The Criminal Division is seeking an experienced IT leader to serve as the Chief Information Officer (Director, Information Technology Management). This position reports directly to the Executive Officer and will lead and supervise all enterprise-wide IT operations for the Division through managers over critical portfolios such as cybersecurity, development, litigation support, and records management.

Duties

As Chief Information Officer, responsibilities will include: Overseeing all Information Technology Management (ITM) functions for the Division, including leadership of IT customer support, enterprise architecture, application development, analytics, project management, infrastructure engineering, and cybersecurity operations. Establishing guidelines and performance expectations for staff members and formally evaluating performance; providing continuous feedback to ensure high-quality service delivery. Planning and developing long-range objectives and milestones for substantive mission-oriented IT projects and programs, including enterprise applications, infrastructure upgrades, cloud and data platform evolution, and multiyear development efforts. Integrating aspects of configuration management, enterprise architecture, infrastructure design, and systems integration into IT project plans. Leading development, revision, and enforcement of IT policies, standards, governance frameworks, and compliance mechanisms, including enterprise AI governance aligned with DOJ requirements. Directing enterprise architecture strategy and development, including the Division's strategic architecture policies and system modernization initiatives. Managing acquisitions and resource allocations to ensure the successful development of approved enterprise architecture designs, enterprise applications, and the maintenance and enhancement of existing systems. Ensuring high-quality IT customer support by overseeing Service Desk operations and driving continuous improvement in technical assistance for CRM's user community. Qualifications

To qualify for the GS-15 level, applicants must have one year of specialized experience at, or equivalent to, the GS-14 grade level. Examples of specialized experience include: directing enterprise-scale IT programs involving the planning, development, integration, and modernization of major systems or services across a dispersed workforce; leading enterprise architecture, systems engineering or development, cybersecurity, or infrastructure at a strategic level; managing major IT acquisitions such as negotiating complex technical requirements and ensuring performance and deliverables; and driving policy, governance, and modernization decisions that shape organizational-wide technology outcomes. In addition to specialized experience, applicants must also demonstrate proficiency in the following competencies: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence: Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration by the closing date of this announcement.

Education

There is no education requirement for this position. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/13065240. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Cheating on an assessment may also result in your removal from consideration. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Performance Appraisals and Awards: You will receive an additional point added to your final score for your most recent fully successful or higher performance rating. An additional point will also be added to your final score for any one performance award received within the past three years that relates to the position for which you are applying. Please provide only one recent award. To receive credit, you must provide a copy of your performance rating and a copy of your performance award SF-50, if applicable. Other Information

ELIGIBILITY: You are eligible under merit promotion procedures, if you meet one of the following criteria: Federal employees currently serving on career or career-conditional appointments in the competitive service; Former federal employees with reinstatement eligibility based on previous career or career-conditional appointments in the competitive service. For more information see https://www.opm.gov/job-seekers/reinstatement/; Displaced federal employees requesting special priority selection consideration under the Career Transition Assistance Plan (CTAP) and the Interagency Career Transition Assistance Program (ICTAP); Veterans with Veterans' Preference or veterans who have been separated under honorable conditions after three years or more of active continuous service (Veterans Employment Opportunities Act); Individuals with disabilities - For more information and proof required see https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities; or Any other individuals eligible for a non-competitive appointment, including former Peace Corps and AmeriCorps VISTA volunteers, Boren Scholars, Fulbright Scholars, military spouses, etc. Additional selections may be made from this vacancy announcement to fill vacancies that occur subsequent to this announcement. EEO Statement: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. Additional information on DOJ's EEO policy can be found on our website. Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: Meet CTAP or ICTAP eligibility criteria; Be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and Submit the appropriate documentation to support your CTAP or ICTAP eligibility. USA Hire Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.