Application Support Analyst AVP - Multiple Positions

Experience Required

3 years of experience in the job offered or in an Application Support Analyst related occupation

Minimum Education Required

Master’s degree in Digital Sciences or related field

Compensation

$165,672.00 - $170,000.00 / Yearly

Hours Per Week

40

Number Of Positions

5

Shift

First Shift (Day)

Job Description

Entity: Barclays Services LLC

Type: Direct Employer

Address: 115 South Jefferson Rd, Whippany, NJ 07981

Number of positions: 5

Barclays Services LLC seeks Application Support Analyst AVP in Whippany, NJ (multiple positions).

JOB DUTIES:

1. Responsible for managing fraud applications within US Consumer Bank and own both service level management as well as support for assigned services within their domain.

2. Partner with PSM (Production Service Manager) for End to End Service Management comprising of Technology Audits, Resilience Management, Configuration Management, and other ITIL practices for the organization.

3. Perform major incident management, root cause analysis, and post incident reviews (PIRs) with a focus on permanent fixes.

4. Design regulated environments to ensure Business Continuity Management (BCM), Disaster Recovery (DR) strategies, and operational resilience.

5. Apply strong knowledge of ITIL based service management, including incident, problem, change, configuration, and service level management.

6. Develop complex joins, inserts, and updates; conducting execution plan analysis, performance tuning, and optimization of complex queries in large scale production environments using SQL.

7. Perform application monitoring and observability, including metrics, logs, and distributed tracing

8. Attend Design Authority Meetings and enforce minimum acceptance and key readiness criteria on all project changes (new features and enhancements).

9. Review test strategy, test cases, and test results and provide inputs from a Run the Bank (RtB) point of view.

10. Review and approve Operational Acceptance Testing Plan (and execute wherever possible) and provide early life support of new projects.

11. Own end to end application support of all Build the Bank (BTB) and Run the Bank (RTB) changes hitting the production environment.

12. Educate and upskill other technology operations teams (L1/L2).

13. Drive automation of all manual and risky activities such as SoD, EoD, and post-release live proving.

14. Identify gaps in existing alerting and monitoring followed by deep instrumentation to rationalize and reduce false alerts.

REQUIREMENTS: Employer will accept a Master’s degree in Digital Sciences or related field and 3 years of experience in the job offered or in an Application Support Analyst related occupation

RATE OF PAY: $165,672 - $170,000 / year. The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.

CONTACT: Apply online at our career page at https://home.barclays/careers/ (Job ID: JR-0000133624).

Place of Work

On-site

Requisition ID

JR-0000133624

Job Type

Full Time