Field Service Engineer

Apply now Field Service Engineer Location: US - RemoteRequisition ID: 20180 About VeecoYou probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world. We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers. Overview: Veeco is seeking an ambitious Field Service Engineer eagerto learn Veeco's technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting and VeecoWet Processingequipment. Responsibilities: * Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security * Isolate and resolve equipment and systems malfunctions and take corrective action * Assist with the implementation of new processes, methods, and designs * Develop relationships with the customer to ensure high customer satisfaction and retention * Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for Veeco customers * Report all tool actions/events and daily activities in field service reports * Adhere to safety and confidentiality policies Qualifications: Bachelor's degree in engineering or related technical area and a minimum of 2 years of experience is required. An equivalent combination of education and experience will be considered. Military training and experience are welcome. Knowledge, Skills, and Abilities: * Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers * Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls * System integration, test, and debug skills * Experience with Semiconductor industry safety requirements and clean room environment * Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs * Ability to build excellent customer relationships * Attention to detail and accuracy * Ability to work under pressure to meet support deadlines in a multi-tasking environment * Proficiency in Microsoft Office - Word, Excel, Outlook, and PowerPoint * Able to travel 85% of the time within North America to perform Field Service duties. Occasional international travel will be required. Physical Job Requirements: * Must be able to lift at least 50 lbs * Needs to be able to perform repetitive tasks while sitting or standing * Must be able to use standard hand tools and standard office equipment * Must be able to wear Personal Protective Equipment (PPE) for several hours in a workday if needed.Salary and Benefits The expected salary range for this position is $63,892.92-$85,190.56, plus a bonus opportunity. We will consider your location, experi