Public Outreach Specialist I

Provides communications, outreach, and administrative support for the Airfield and Terminal Modernization Program (ATMP) Roadways and Enabling Projects (Century Beautification, LAX Gateway, various LAX Landside projects, etc.), reporting to the Public Information Specialist II. Assists with the implementation of public information and community outreach initiatives, stakeholder engagement activities, public notifications, and project communications. Supports efforts to maintain accurate, timely, and consistent communication with project stakeholders, community members, businesses, and the public throughout project planning, design, and construction activities.

The Public Information Specialist I duties include, but are not limited to, the following:

• Assists in implementing the ATMP Roadways and Enabling Projects stakeholder engagement and communications plans.

• Helps track and address public inquiries, comments, complaints, and requests for information and escalate issues as appropriate.

• Assists in preparing and distributing traffic advisories, construction notices, project updates, and community notifications.

• Maintains stakeholder contact databases and distribution lists.

• Drafts routine correspondence, meeting notices, stakeholder updates, and outreach materials.

• Assists with development of PowerPoint presentations, fact sheets, FAQs, and informational materials.

• Coordinates logistics for public outreach events, open houses, workshops, community meetings, and stakeholder briefings.

• Supports website updates, document uploads, and content management activities.

• Assists with social media content preparation, scheduling, graphics coordination, and monitoring.

• Supports media event preparation, including attendee coordination, logistics, and material distribution.

• Maintains communication records, outreach activity logs, and stakeholder engagement databases.

• Coordinates meeting schedules, agendas, sign-in sheets, and meeting summaries.

• Monitors project activities and community concerns and provides updates to the Public Information Specialist II.

• Assists in preparing reports documenting outreach efforts, stakeholder engagement activities, and communication metrics.

• Coordinates distribution of project information to internal project teams and external stakeholders.

• Supports contractor and consultant teams in implementing approved project communication protocols.

• Assists with field outreach activities at project sites, meetings, and community events.

• Performs other communications and outreach-related duties as assigned.

• May perform other duties as assigned.

• May be required to work evenings, weekends, or extended hours to support outreach events and project milestones.

• Position requires onsite presence at LAX offices and project locations.

• Position is not eligible for remote work.

• Full-time, salaried position based on a 40-hour workweek.

• Occasional field visits and attendance at community meetings and public events are required.

• Transportation to and from the LAX worksite is the responsibility of the employee/consultant.

• Bachelor's Degree in Communications, Public Relations, Journalism, Marketing, Public Administration, Planning, Political Science, or a related field.

• 5 years of experience required

• Relevant certifications in communications, public engagement, marketing, or project management are desirable.

• Element-Specific Requirements / Notes

• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.

• Familiarity with Canva and Adobe Creative Suite.

• Experience working with website content management systems (CMS), including Drupal or similar platforms.

• Familiarity with email marketing platforms such as Benchmark or similar systems.

• Knowledge of social media platforms and content management tools.

• Ability to maintain electronic records, contact databases, and project communication logs.

• Professional Experience Level / Other Qualifications

• Experience in public outreach, public relations, communications, community engagement, or a related field.

• Experience supporting public infrastructure, transportation, aviation, construction, or government projects preferred.

• Strong written, verbal, and interpersonal communication skills.

• Excellent organizational and time management skills.

• Ability to manage multiple assignments and deadlines in a fast-paced environment.

• Detail-oriented with strong proofreading and quality control abilities.

• Ability to interact professionally with community members, businesses, agencies, elected officials, and project stakeholders.

• Demonstrates excellent customer service and stakeholder relations skills.

• Ability to work effectively in a collaborative team environment.

• Construction project experience preferred.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.