Program Analyst

Summary

This position encompasses the work performed by the Program Analyst position in the Supplemental Nutrition and Safety Programs (SNAS) office. The work conducted can be a combination of training, technical assistance, resource development & implementation, program & policy analysis, program monitoring & oversight, and operational administration of a Federal nutrition assistance program.

Duties

• Provide front line support for ordering USDA Foods, managing inventories, tracking shipments, and navigating federal food distribution systems.
• Assist users with inventory reconciliation, order lifecycles, delivery coordination, and data relationships across federal and state distribution points.
• Update and validate ship to delivery addresses, names, and assignments while following system rules and preventing routing or data conflicts.
• Troubleshoot complex workflows, data validation issues, inventory transactions, and coordination steps involving multiple agencies.
• Resolve issues involving permissions, roles, program eligibility workflows, and access dependencies across federal and state managed system components.
• Coordinate escalations with program teams, warehouse operators, vendors, and subject matter experts; document handoffs, resolutions, and root causes.
• Stage test data, prepare training scenarios, coordinate access for states and tribal organizations, and align training with system maintenance windows.
• Develop training materials, FAQs, troubleshooting guides, and knowledge content based on recurring issues, trend analysis, and user feedback.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To qualify for the GS-9: Applicants must possess one year of specialized experience equivalent to the GS-7 in the Federal and or Public Service. Specialized experience is defined as: Providing users with technical assistance related to account access, login procedures, workflow processes, and system navigation, including basic troubleshooting for internal and external applications and systems; Documenting tickets, issues, and troubleshooting steps taken, and escalating more complex problems when necessary; and Tracking recurring issues and developing frequently asked questions, user guides, and basic training materials. OR a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related To qualify for the GS-11: Applicants must possess one year of specialized experience equivalent to the GS-09 in the Federal and or Public Service. Specialized experience is defined as: Independently troubleshooting complex system and business process issues involving orders, inventory, shipments, deliveries, data validation, access, permissions, and workflow dependencies while coordinating with stakeholders; Analyzing service desk and program data to identify trends, recurring issues, root causes, workload patterns, and process gaps; preparing reports and recommending improvements; and Developing technical guidance, procedures, FAQs, knowledge base content, and training materials; assisting users and coordinating escalated issue resolution with stakeholders. Or a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related

Education

See the Qualifications section for education that may be qualifying for the specific grade level. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13079307 Other Information

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100. Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period. For more information on applying under special hiring authorities such as the Veteran's Recruitment Act (VRA), 30 percent disabled veterans, certain military spouses, Schedule A Disabled, etc., explore the different Hiring Paths on the USAJOBS website. Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Refer to PUBLIC LAW 114-47-AUG. 7, 2015 for more information. If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed This position is included in a bargaining unit represented by one of the following: AFGE Local 2735, NTEU Chapter 226, 227, 237, 240, 255, 265 or 268. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.