Trading Support Associate III - Rebalance Support

This position will follow our hybrid work model; we expect the selected candidate to work 3 days a week at our Saint Petersburg, FL, corporate office.

As a Trading Support Associate III, you will apply advanced knowledge and skills acquired through experience and training to support specific trading activities within the designated functional area. This involves providing technical assistance for different trading platforms and rectifying trade errors across multiple platforms that have directly affected client accounts. The position also requires engaging with both internal and external customers to identify, investigate, and resolve issues.

Responsibilities:

• Provides technical support to internal clients requiring assistance using various trading systems.

• Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems.

• Performs price adjustments and trade corrections support for client accounts.

• Review trade problems and determine appropriate corrective action.

• Resolves comparison issues and assists in the portfolio allocation process.

• Coordinates large block orders for advisors with appropriate trading desks.

• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.

• Confirms the open order file is reconciled and that trade data and information are entered and maintained in required databases.

• Contacts internal and external customers to resolve trading problems.

• Provide superior customer service in a high-volume call environment.

• Performs other duties and responsibilities as assigned.

Skills

• Concepts, practices, and procedures of securities trading.

• Basic investment concepts, practices, and procedures used in the securities industry.

• Accounting principles and procedures.

• Mathematical procedures are required to verify and reconcile trading transactions.

• Handling a high-volume phone system.

• Customer Service.

• Reconciling and correcting transactions.

• Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence.

• Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

• Read, interpret, analyze, and apply transaction information.

• Analyze and solve problems.

• Communicate with associates and internal and external customers effectively, both orally and in writing.

• Work independently as well as collaboratively within a team environment.

• Handle stressful situations and lead others in providing a high level of customer service calmly and professionally.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Establish and maintain effective working relationships at all levels of the organization.

Licenses/Certifications:

• None required.