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Manager Casualty Claims

Indiana Farm Bureau Insurance

Multiple U.S. locationsFull-timeSeen 1w agoSeen in employer's feed 6 days ago

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At a glance

Compensation
No compensation found
Location
Multiple U.S. locations
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Manager Casualty Claims oversees an assigned claims area and manages employee workloads, assignments, and daily activity. The role supports the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks, and resolves escalated customer concerns. It also leads process improvement and technology adoption, oversees hiring and development, and develops the departmental budget.

Skills & qualifications

RequiredNice to have

Skills

Claims FunctionsP&C Claims InvestigationP&C Claims EvaluationLeadershipDecision-MakingProblem-SolvingCommunicationPresentationClaim File LeadershipResource PrioritizationCasualty Technology

Qualifications

High School Diploma or GEDBachelor's Degree3+ Years Insurance or Business Management ExperienceInsurance, Management, or Business Certificate

Full job description

Description

Primary Responsibilities:

  • Oversees and manages their assigned Claims area.

  • Assists the Sr. Litigation Manager with claim assignments, data analysis, and litigation tasks

  • Manages employees’ workload, claim assignment, and daily activity.

  • Resolves escalated customer service concerns.

  • Designs and implements procedures and methods to meet customer experience demands.

  • Oversees employee hiring, retention, and development.

  • Utilizes data analysis and reporting for process improvement.

  • Monitors current and future Casualty claim technology and customer expectation trends.

  • Develops the departmental budget including analysis.

  • Strategically champions the adoption and effective use of emerging technologies, automation tools, and AI resources to enhance claim handling operations, improve organizational efficiency, and elevate customer service outcomes.

  • Leads teams in identifying, implementing, and optimizing technology-enabled solutions, fosters a culture of innovation and continuous improvement, and ensures alignment with business objectives, operational excellence, and customer needs.

  • Evaluates emerging trends and technologies to drive scalable process improvements, increases workforce effectiveness, and support long-term organizational success.

Knowledge and Requirements:

  • High school diploma or GED equivalent. Bachelor’s Degree preferred.

  • 3-5 years of insurance management or business-related management experience.

  • Insurance, management, or business-related certificate preferred.

  • Demonstrated knowledge of claims functions.

  • Proven experience in investigating and evaluating P&C claims.

  • Demonstrates leadership, decision-making, and problem-solving skills.

  • Effective in a variety of communication and presentation settings.

  • Ability to provide leadership on claim files.

  • Ability to prioritize and direct resources.

  • Knowledge of current Casualty technology.

#HO

#LI-TH1

Qualifications

Education

Preferred

  • Bachelors or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Management

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: MANAG005791

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