Service Desk Technician

Responsibilities: Syntelligentis seekingService Desk Technicianfor an existing contract, supported out of ourLuray Operations Headquarters. These positions support the Army's Enterprise Service Desk. Candidates must live near theLuray, VAarea for this on-site work. Duties will include: - Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. - Assists with navigating around application menus, may be required to remote into customer's computer. - Troubleshoot network connectivity issues, working with remote employees on a corporate network. - Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. - Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business. - Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate. Qualifications: Required: - High School Diploma or equivalent required. - Security Requirement-Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire. - Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification. - Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. - Understanding of Active Directory to unlock and reset passwords. - Proficient with troubleshooting all Windows Operating systems. - Ability to troubleshoot and resolve email issues, specifically MS Outlook. - Ability to communicate clearly and professionally, both verbally and in writing. - Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues. - Must be willing to work all shifts. The operations we support are 24/7/365. - Physical Requirements: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally. - Mental Requirements: Must be able to multi-task and rapidly change priorities with limited notice. Preferred: - MCP, Dell or other industry identified certifications. - Previous computer technical support. **Clearance:**Secret