SAP Sales and Service Cloud Lead Architect

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on January 13, 2027

Work you'll do

As a Lead Architect at Deloitte Digital, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

You will:

• Lead discovery and explore workshops to assess current-state processes, pain points, business requirements, and transformation priorities.

• Define the end-to-end solution and integration architecture for SAP Sales and Service Cloud V2, aligning functional, technical, and business needs.

• Set the architecture direction for integrations with SAP and third-party systems, including S/4HANA, using SAP Integration Suite, APIs, OData, and event-based patterns.

• Define the extensibility strategy across in-app and SAP BTP side-by-side options, including CAP/RAP services, custom objects, UI extensions, and reporting.

• Design identity, authentication, authorization, and role-based access models using SAP Cloud Identity Services, including SSO, OAuth, and data-access controls.

• Guide the solution design for core sales and service capabilities, including lead-to-quote processes, case management, agent experience, omnichannel routing, and service levels.

• Lead architecture and functional design for C4C-to-Sales and Service Cloud V2 migration, considering data, integrations, extensions, and conversion supportability.

• Advise on the broader SAP CX landscape-including Field Service Management and CPQ-and develop implementation roadmaps aligned to client objectives.

• Govern delivery from blueprint and functional specifications through configuration, development, testing, training, and operational handover.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to mentor and provide clear guidance to others

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required

• 7+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build;

• 3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration;

• 7+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes;

• 1+ years of experience in SAP FSM and SAP CPQ Cloud solutions

• Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve

• Limited immigration sponsorship may be available

Preferred

• Experience in SAP Field Service Management (FSM) Cloud

• Experience in SAP CPQ 2.0

• Experience in SAP OTC - Sales and Distribution

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 134,500 - $ $265,100 .

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.