Senior Business Analyst Salesforce

JOB REQUIREMENTS: Job Description Apply now Senior Business Analyst, Salesforce Posting Start Date: 8/12/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36618 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview As a Senior Business Analyst specializing in CRM/Salesforce Sales and Manufacturing Cloud, you will help Komatsu manage and optimize its commercial sales and CPQ processes. As such, you will use your industry insights, business experience and technical expertise to streamline and manage CRM commercial processes from Lead to Order. Critical success factors will be to: Engage business users, understand business process and strategic priorities in order to translate into technical requirements, design process synergy between opportunity management and CPQ, reduce deal closure cycles and help commercial teams hit sales targets through digital technology. Main tasks will include performing detailed requirements analysis, documenting processes and process changes, defining CRM strategic goals, delivering requirements to downstream technical teams for development and implementation, as well as coordinating user acceptance testing and training. To succeed in this role, you should have strong communications skills, strong technical and business acumen, an analytical way of thinking and be able to quickly learn, absorb, and explain complex business concepts as well as technical delivery in an Agile framework . This role will be expected to be conversant in the following areas: * CRM and Customer Lifecycle Management (Customer 360) * Salesforce Administration * Digital Sales Enablement * Salesforce CPQ - Process Design & System Impacts, Data Requirements * Account Management - Salesforce * Opportunity Management and Lead Conversion - Salesforce * Salesforce Reporting & Dashboards * Driving Sales Strategy, Transformation & Process Execution, * Influencing Users to adopt proven solutions * Customer Experience & Insights * Dealer Networks and Third-Party Affiliate Business Models * Project Management fundamentals Key Job Responsibilities * Partner with business stakeholders to identify and capture business requirements as well as business priorities customer journey maps and develop strategic roadmaps * Develop business process flows and User Experience (Ux) design mock ups * Build Salesforce reports and dashboards enabling users to identify and track progress * Serving as a digital expert, identify process improvements and innovations to... For full info follow application link. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6D4AE8DCE0D54B81