Growth Marketing Manager, Scaled Success

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!Were looking for a Growth Marketer, Scaled Success to define how we support and grow a high-value segment of self-serve and previously sales-owned customers. In this role, youll build Figmas scaled success motion by designing how self-serve, lifecycle, support, and human touch work together, and creating AI-enabled systems that drive growth while maintaining a high-quality customer experience. This is a full time role that can be held from one of our US hubs or remotely in the United States. What youll do at Figma: Define and build Figmas scaled success approach for self-serve and unmanaged customers Design how product, lifecycle, support, and human touch work together across the customer journey Partner with Growth Product and Billing to improve self-serve experiences and drive expansion Run experiments across digital and human-touch channels to understand what drives impact Identify key growth levers (e.g., seat expansion, upgrades, add-ons) and turn them into scalable programs Drive alignment across Marketing, Product, Support, Sales-assist teams, Enterprise Customer Experience, and Data Science We'd love to hear from you if you have: 8+ years in growth, lifecycle, monetization, or scaled customer success rolesExperience building strategy and systems from scratch in a high-growth environmentStrong cross-functional leadership and ability to influence without authorityDeep analytical rigor, including experimentation and measurementClear communication and executive presence While not required, its an added plus if you also have: Experience working across self-serve and sales-assisted segmentsExperience using AI or automation to scale programsHands-on experience optimizing billing or monetization flows with Product At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Pay Transparency Disclosure If based in Figmas San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figmas compensation and benefits are subject to change and may be modified in the