Help Desk Student Employee Coordinator (Help Desk Support II) (CS27-096)

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13800372\ Help Desk Student Employee Coordinator (Help Desk Support II) (CS27-096)\ \ ## Help Desk Student Employee Coordinator (Help Desk Support II) (CS27-096) Print Apply # Help Desk Student Employee Coordinator (Help Desk Support II) (CS27-096) Salary $46,000.00 Annually Location Edwardsville, IL Job Type Full Time Job Number 01541 Organization Information Technology Srvcs Opening Date 10/13/2026 Closing Date 10/27/2026 11:59 PM Central FLSA Non-Exempt - Description - Benefits - Questions ## Description Help Desk Student Employee Coordinator (Help Desk Support II) (CS27-096) To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Help Desk Student Employee Coordinator (Help Desk Support II) (CS27-096) . As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands-on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities. Why SIUE? Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area. What You Will Do Under the administrative direction of the Manager, this position leads the ITS Help Desk Student Professional Development Program, a structured student employment program that turns day-to-day Help Desk work into a hands-on career development experience. The position is embedded in the Help Desk, working alongside student employees while providing front-line technical support to the campus community. The position will assist clients by phone, email, and in person with hardware, software, networking, and other ITS services. The position mentors students in real time by demonstrating technical problem solving, professional communication, and strong customer service practices. The position treats daily support operations as learning opportunities. Using service metrics, ticket trends, AI, and process improvements to coach students through recruitment, on-boarding, training, and skill development. The position's goal is to help students graduate with practical technical experience, professional competencies, str\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \ PI287689603