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AV Operations Specialist

Figure

San Jose, CAJobPosted 1w agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
San Jose, CA
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

CA Drivers License

Job overview

Figure, a robotics and AI company, seeks an AV Operations Specialist to manage conference rooms, AV systems, and Tier 1 help desk tasks, supporting onboarding, imaging, inventory, and logistics while collaborating onsite five days a week.

Skills & qualifications

RequiredNice to have

Skills

MDMDevice ManagementAVDHCPLinuxOktaAv/Vc SystemsFleet Device ManagementGoogle Device PolicyWindows OsMac OsGoogle WorkspaceWi‑FiVlansCustomer ServiceProblem SolvingTeamworkSlackJiraEnvoyFleetdmServicenowZendeskLogitechNeatScriptingAutomation

Qualifications

2–3 Years IT or AV Support ExperienceCA Drivers LicenseIndustry Certifications Ex: Avixa Cts, Dante, Qsc, Extron, Crestron

Full job description

Figure is a robotics and AI company that develops general-purpose autonomous humanoid robots. The company's goal is to launch humanoid robots with human-level intelligence. Our robots are designed to perform a wide variety of tasks in the residential and commercial markets. Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration. It's time to build.

As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.

Responsibilities

  • Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.

  • Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)

  • Assist in building and documenting standards and IT policies across the company.

  • Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.

  • Act as backup point of contact for AV support when lead is unavailable.

Requirements

  • 2-3 years in IT or AV support, operations or installation, including experience in:

  • AV/VC systems knowledge in a corporate environment

  • Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.

  • Proficiency with Windows, Mac and Linux operating systems.

  • Experience managing Google Workspace and Okta IDP.

  • Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).

  • Excellent customer service, problem solving and teamwork abilities.

  • CA Drivers License

Bonus Qualifications:

  • Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM

  • Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.

  • Direct experience with Logitech & Neat hardware and management tools.

  • Scripts or basic automation for device configuration.

  • Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron,

  • Experience operating within a globally distributed, fast paced enterprise environment.

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