Senior Store Professional

Grand Rapids, MI, USA Full time R26_0000032213 Summary The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge. Position Performance Measures: - Customer satisfaction and issue resolution effectiveness - Accuracy and speed of parts lookup and order processing - Sales performance and order fulfillment efficiency - Product knowledge and technical advisory capability - Adherence to operational, pricing, and inventory processes - Contribution to team support and store operations including inventory and delivery management - Compliance with asset protection and loss prevention standards Responsibilities The following primary responsibilities are not all inclusive: - Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops) - Accurately identify, source, and process parts orders using catalog and POS systems - Advise customers on technical product questions and recommend appropriate solutions - Maintain strong knowledge of products, warranties, sales programs, and company policies - Execute sales practices including customer engagement, needs assessment, and product demonstration - Resolve customer issues effectively to ensure satisfaction and retention - Support store operations including stock orders, reporting discrepancies, and maintaining store presentation - Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. - Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. - Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. - Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. - Assist with Open and Close Procedures in the store as needed - Support continuous improvement initiatives related to store processes and operational standards. - Ensure compliance with pricing, asset security, and operational procedures - Participate in training and continuous development activities - Act as a resource and support for other team members Qualifications Required: - High School Diploma or equivalent - Strong communication, interpersonal, and organizational skills - Ability to understand and accurately identify part numbers and product codes - Customer-focused mindset with ability to work efficiently in a fast-paced environment - Ability to maintain professionalism and composure under pressure Preferred: - ASE Parts Specialist certification - Experience in automotive parts, retail, or related industry - Familiarity with POS systems and cataloging tools (e.g., TAMS) - Knowledge of local service area and customer base - Ability to operate a manual transmission vehicle Leadership Demonstrates ownership of customer experience and outcomes Acts as a technical resource and mentor to peers Maintains professionalism, accountability, and strong work ethic Contributes to