Membership Services Assistant Manager

JOB REQUIREMENTS: Membership Services Assistant Manager ID 2026-6199 Location : City Madison Category Member Services FTE 1.0 Schedule Monday-Friday 8:00am-4:30pm Salary Grade 9 Min USD $62,700.00/Yr. Mid USD $77,400.00/Yr. Overview UW Credit Union has a new and exciting opportunity for a driven, leader-oriented individual to join our team as a Membership Services Assistant Manager. In this pivotal role, you will serve as a key leader within our Deposit Services function, partnering closely with the Senior Deposit Services Manager while also supporting EFT Services initiatives. Your primary focus will be on advancing and optimizing our deposit operations, deposit account servicing, and operational excellence across the member experience. This role is instrumental in shaping the future of our operations, providing day-to-day leadership, strengthening operational consistency, and contributing to forward-looking strategies that enhance our Deposit Services capabilities, with aligned support of EFT operations. If you thrive in a dynamic, team-oriented environment and are passionate about driving operational excellence, improving processes, and leading meaningful change, we encourage you to apply! Responsibilities Provide technical expertise and knowledge support in daily operations, ensuring coverage as needed and adherence to Service Level Agreements (SLAs). Oversee the processing of daily transactions, ensuring accuracy and compliance with regulations. Enhance operations by identifying efficiency gaps and removing member pain points, offering recommendations and implementing new processes to improve efficiency. Refine quality assurance to boost service standards. Regularly assess staff performance in member engagement. Engage in year-end tax reporting, system updates, and unclaimed property (escheatment) reporting. Develop and maintain monthly reports for presentation to management, ensuring they reflect accurate and relevant data for informed decision-making. Foster a service environment that consistently upholds the standards of the Service Philosophy. Leverage data-driven metrics to support operational excellence, focusing on member experience, feedback, and behavior, and communicate trends to management. Champion the vision of Membership Services, advocating for its adoption among team members and other internal stakeholders Engage in cross-functional and organizational projects and initiatives, contributing valuable insights and expertise. Ensure adherence to relevant policies and procedures, including account opening, maintenance, and closure, to maintain regulatory compliance and operational integrity. Maintain active collaboration with partners, including MSC, Retail, and Loss Prevention,... For full info follow application link. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7C16E3FC9D3A4BB0