Program Consultant - Social Services

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

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Join the Louisiana Department of Health and make a meaningful impact on the health and well-being of Louisiana residents! The Economic Stability Section plays a vital role in ensuring statewide programs such as SNAP, FITAP, KCSP, SUN Bucks, and DSNAP operate effectively and in compliance with Federal and State guidelines. If you’re passionate about public service, enjoy ensuring program integrity, and want to contribute to services that help Louisiana families access essential resources, this is an exciting opportunity to make a difference. Apply today and be part of a team dedicated to strengthening Louisiana communities!

Six years of experience in administrative services, public health, social services, or health services; OR

Six years of full-time experience in any field plus three years of experience in administrative services, public health, social services, or health services; OR

A bachelor’s degree plus three years of experience in administrative services, public health, social services, or health services; OR

An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus two years of experience in administrative services, public health, social services, or health services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Monitors program integrity and quality assurance activities through case validation, data analysis, reports, and contract monitoring to ensure accurate benefit and service delivery and minimize errors and fiscal sanctions.
• Interprets and applies complex federal regulations, state laws, policies, procedures, forms, and data systems to provide guidance on client eligibility, program benefits, allowable costs, and unusual or difficult programmatic situations.
• Provides programmatic supervision, technical assistance, and guidance to LDH staff and contracted providers through case reviews, consultations, meetings, written interpretations, and training.
• Researches and analyzes program policies and procedures to identify operational issues, recommend corrective actions, and develop improvements that reduce workload, minimize errors, and maximize service delivery.
• Develops and conducts training for Economic Stability programs, identifies training needs, and participates in special projects, workgroups, policy revisions, legislative initiatives, rule development, and program improvement activities.
• Investigates and assists with the resolution of complaints and inquiries from clients, legislators, government officials, advocacy groups, community organizations, and social agencies, serving as a liaison to ensure consistent and equitable program administration.
• Participates in federal program access reviews, conducts quality assurance activities at field offices and contracted providers, and provides programmatic support during disasters and other emergency situations, including occasional overnight travel.

Position-Specific Details: Location: Medical Vendor Administration / Economic Stability / Statewide Appointment Type: This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health Cost Center: 3052130100 Position Number(s): 50689714, 50689104

How To Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE.

Contact Information: Samantha Johnson [email protected] LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.