Sr. Director IT Business Relationship Management

Location: Geisinger Office Building I (GOB I) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes Job Summary: Provides strategic leadership for IT business relationship management, overseeing the Business Relationship Management function, Technology Partner team, and IT Corporate Development team. Serves as the senior liaison between business and technology leaders to align enterprise priorities, translate business needs into technology strategies and investment plans, and ensure measurable value from the IT portfolio. Leads relationship governance, performance management, and executive communications while promoting transparency, accountability, and strong partnerships across the organization. Strong partnership and alignment with the VP of the IT Project Management Office and Business Management Office to ensure IT-wide alignment and delivery. Job Duties:

• Leads the IT Business Relationship Management function, Technology Partner team, IT Corporate Development team establishing clear accountabilities, service expectations, and consistent engagement practices across the organization.
• Serves as a trusted strategic advisor to business and technology executives, developing a deep understanding of business goals, operational priorities, challenges, and emerging technology needs.
• Translates business strategies and opportunities into actionable technology roadmaps, capabilities, investment proposals, and measurable outcomes aligned with enterprise priorities.
• Participates in IT demand intake, assessment, prioritization, and governance in partnership with the IT Project Management Office, Business Management Office, architecture, delivery, and operational teams.
• Supports visibility into the IT portfolio, dependencies, risks, resource constraints, and delivery performance, enabling informed decisions and timely resolution of issues in partnership with the IT PMO/BMO.
• Establishes and monitors business value measures, service performance indicators, stakeholder satisfaction, and benefit-realization plans to ensure technology investments deliver intended results.
• Partners with IT finance and business management leaders on budgeting, forecasting, investment planning, cost transparency, and financial stewardship of technology initiatives and services.
• Facilitates executive governance, strategic planning sessions, and regular business reviews, communicating priorities, decisions, progress, risks, and tradeoffs clearly to senior stakeholders.
• Builds, coaches, and develops a high-performing team of business relationship and Technology Partner professionals, promoting collaboration, accountability, inclusion, and continuous learning.
• Continuously improves relationship management methods, governance processes, tools, and operating models by applying industry practices, stakeholder feedback, and performance insights.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

Location Requirement:

• Candidates must reside within Geisinger's service area.

Additional Requirements:

• Minimum 5 years of experience leading business relationship management (BRM) functions

Education: High School Diploma or Equivalent (GED)- (Required) Experience: Minimum of 5 years-Leadership (Required), Minimum of 14 years-Relevant experience* (Required) Certification(s) and License(s):

Skills:

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.