Operations/Service Manager
Milwaukee, WIFull-time$21.05–28.05/hrPosted 2 days agoStill listed 2 days ago
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At a glance
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Job overview
The Operations Service Manager is a store-team leader who helps manage overall store operations at Burlington. The role leads and develops customer service, cashier, and receiving teams; oversees operational execution and receiving processes; and supports staffing, training, and succession planning. The manager also serves as Manager on Duty and communicates with district and regional management. The posting requires at least three years of relevant retail management or store operations experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Position Overview
Are you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
You'll Come With
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Compensation Range: $21.05 - $28.05
How this job compares
Set against the 3,287 open Store Manager jobs on Olive Jobs, counted October 29, 2026.
- Pay
- This posting$21.05–28.05/hr
- US median$19–24/hr928 hourly ranges
This range's midpoint, $24.55/hr, is 11% above the US median midpoint ($22/hr) — in the middle half of Store Manager hourly ranges across the US.
- Openings
- Olive Jobs lists 94 open Store Manager jobs in Wisconsin and 3,287 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Wisconsin
- Walgreens24 open
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- Experience
- This posting asks for at least 3 years of experience; Store Manager postings that state a minimum ask for 2 years at the median (2,097 postings).
- Education
- 114 of the 3,287 open Store Manager jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 29, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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