Program Management Manager

Job Description

Program Manager - Operations Manager – Oracle Health Cloud Infrastructure & Disaster Recovery

Position Overview

We are seeking an experienced, highly motivated Operations Manager to lead a team responsible for cloud infrastructure operations, client disaster recovery environments, operational project delivery, and enterprise healthcare technology solutions.

This position combines people leadership, cloud operations, project management, and client relationship management . The successful candidate will oversee a team of operations associates while actively participating in the coordination, provisioning, maintenance, and support of Oracle Cloud Infrastructure (OCI) environments, CareAware cloud solutions, and infrastructure supporting Oracle Health applications.

The ideal candidate is a hands-on operational leader who can manage multiple competing priorities, coordinate complex infrastructure projects, communicate effectively with internal and external stakeholders, and ensure the successful delivery of cloud services to healthcare clients.

Candidates with experience supporting Cerner Millennium Electronic Health Record (EHR) environments are strongly preferred. Familiarity with Millennium infrastructure, healthcare application dependencies, client upgrades, and the operational requirements of mission-critical healthcare systems will be particularly valuable.

This role requires someone comfortable balancing managerial responsibilities with operational execution, including cloud resource provisioning, network configuration requests, disaster recovery coordination, infrastructure troubleshooting, and healthcare application support coordination.

This role will be based in Nashville TN - we do offer relocation assistance

Responsibilities

People Management & Team Leadership

• Provide direct management, coaching, mentoring, and professional development for a team of approximately 8 operations associates.

• Manage day-to-day team operations, including workload distribution, project assignments, support responsibilities, and resource planning.

• Establish, maintain, and coordinate on-call rotations to ensure appropriate coverage for production environments, critical infrastructure, and client support needs.

• Monitor team capacity and priorities to ensure project commitments and operational support obligations are met.

• Conduct regular one-on-one meetings, performance evaluations, development discussions, and team meetings.

• Provide guidance, training, and mentorship to project managers and operations associates.

• Promote accountability, collaboration, knowledge sharing, and continuous improvement across the team.

• Coordinate escalations, remove operational blockers, and ensure critical issues receive appropriate attention and resolution.

Disaster Recovery Operations & Client Project Management

• Lead and coordinate client disaster recovery (DR) infrastructure projects from initial planning through implementation, validation, and ongoing operational support.

• Serve as a primary point of contact for clients and internal stakeholders regarding disaster recovery environments, project timelines, infrastructure requirements, and operational readiness.

• Facilitate recurring weekly client meetings to review DR environment health, project progress, outstanding issues, upcoming changes, and operational priorities.

• Provide regular status reports, project updates, risk assessments, and action-item tracking for client disaster recovery environments.

• Coordinate with infrastructure, networking, virtualization, and application teams to ensure disaster recovery environments meet established operational requirements.

• Oversee infrastructure provisioning, configuration requests, maintenance activities, and environment readiness.

• Track project milestones, dependencies, infrastructure issues, and deliverables using Jira and other project management tools.

• Coordinate disaster recovery testing and validation activities with appropriate operations teams and client stakeholders.

• Identify risks and escalate issues that could impact client recovery capabilities, service availability, or project timelines.

• Maintain accurate documentation of DR environments, infrastructure configurations, client requirements, and operational procedures.

• Coordinate disaster recovery planning and operational readiness activities for environments supporting healthcare applications, including Cerner Millennium and related Oracle Health solutions, where applicable.

Oracle Cloud Infrastructure (OCI) Administration & Operations

• Utilize the Oracle Cloud Infrastructure (OCI) Console and associated tools to support provisioning, configuration, and maintenance of cloud infrastructure resources.

• Provision and manage OCI compute instances, including virtual machine creation, configuration, and deployment activities.

• Coordinate and implement network Access Control List (ACL) and Network Security Group (NSG) requests in accordance with established security and change management procedures.

• Support virtual cloud network (VCN) configurations, subnet assignments, and network connectivity requirements.

• Perform basic network troubleshooting within the OCI Console, including reviewing security rules, routing configurations, subnet settings, and connectivity-related issues.

• Collaborate with networking, virtualization, DevOps, and infrastructure operations teams to investigate and resolve cloud infrastructure issues.

• Assist with infrastructure upgrades, migrations, resource changes, and environment maintenance activities.

• Ensure cloud infrastructure changes are appropriately documented, tracked, and communicated to affected stakeholders.

• Support operational best practices for infrastructure reliability, security, availability, and disaster recovery readiness.

Oracle Health & Cerner Millennium EHR Operations

• Support the coordination and operational management of infrastructure and cloud environments associated with Oracle Health applications, including Cerner Millennium EHR and CareAware solutions.

• Work with Oracle Health application teams, infrastructure operations, networking, and client stakeholders to coordinate environment provisioning, upgrades, migrations, and operational support activities.

• Apply knowledge of Cerner Millennium environments and healthcare application dependencies to identify potential infrastructure risks and coordinate appropriate resolution.

• Assist in planning and coordinating infrastructure changes that may affect Millennium-connected applications, integrations, or supporting healthcare services.

• Collaborate with application owners and operations teams to support availability, reliability, and continuity of mission-critical healthcare systems.

• Coordinate client communications, project timelines, and operational readiness activities for infrastructure initiatives involving Millennium and related Oracle Health solutions.

• Demonstrate an understanding of the importance of minimizing service disruptions in healthcare environments and maintaining appropriate operational controls during infrastructure changes.

• Partner with cross-functional teams to investigate infrastructure-related issues affecting healthcare applications and coordinate escalations through resolution.

Operational Project & Service Delivery Management

• Oversee multiple concurrent operational initiatives involving cloud infrastructure, application migrations, client upgrades, disaster recovery, and service improvements.

• Assign and prioritize project work and support Jira tickets based on business needs, operational complexity, resource availability, and client commitments.

• Coordinate across product engineering, networking, virtualization, DevOps, consulting, and client-facing teams to ensure successful project execution.

• Lead infrastructure modernization and migration initiatives, including operating system upgrades and legacy server replacement.

• Work with client stakeholders to establish migration timelines, resolve dependencies, and encourage timely adoption of supported infrastructure platforms.

• Identify opportunities to reduce infrastructure costs, third-party licensing expenses, operational overhead, and infrastructure-related risks.

• Maintain project schedules, action items, risks, dependencies, and status communications.

• Support both planned project activities and unplanned operational escalations while maintaining clear priorities and accountability.

• Coordinate infrastructure and application modernization efforts within healthcare environments while considering operational dependencies and client service continuity.

Process Improvement, Jira Management & Documentation

• Develop, maintain, and improve Jira workflows, issue templates, project templates, and operational tracking processes.

• Create standardized project and support request templates to improve consistency, visibility, and execution efficiency.

• Establish repeatable procedures for client onboarding, cloud provisioning, infrastructure requests, disaster recovery support, and project delivery.

• Improve coordination between account managers, project managers, operations associates, and engineering teams.

• Identify opportunities to automate repetitive administrative or operational tasks.

• Maintain accurate infrastructure documentation, operational runbooks, escalation procedures, and project records.

• Drive continuous improvement initiatives that increase team productivity, reduce manual effort, and improve client service delivery.

Required Qualifications

• Experience in IT operations, infrastructure management, cloud services, service delivery, or a related operational leadership role.

• Demonstrated experience leading, supervising, or mentoring operations professionals.

• Strong project management and organizational skills, with the ability to manage multiple concurrent infrastructure and operational initiatives.

• Working knowledge of cloud infrastructure concepts, including virtual machines, compute resources, networking, and infrastructure provisioning.

• Experience working with Oracle Cloud Infrastructure (OCI) or a comparable enterprise cloud platform.

• Understanding of networking fundamentals, including IP addressing, subnets, routing, ACLs, security groups, and basic connectivity troubleshooting.

• Experience coordinating client-facing operational projects and communicating with diverse stakeholders.

• Familiarity with disaster recovery concepts, infrastructure availability, business continuity, and operational support processes.

• Experience using Jira or similar platforms for project tracking, support ticket management, and workload assignment.

• Strong analytical, problem-solving, troubleshooting, and escalation management skills.

• Excellent written and verbal communication skills, including the ability to lead client meetings and provide clear operational project updates.

• Ability to balance strategic team management responsibilities with hands-on infrastructure and operational work.

• Understanding of operational change management and service availability requirements in enterprise production environments.

Preferred Qualifications

Oracle Health and Cerner Millennium Experience

• Experience supporting Cerner Millennium EHR environments is strongly preferred , particularly in infrastructure operations, application support coordination, upgrades, migrations, or disaster recovery.

• Familiarity with the Cerner Millennium ecosystem, including its supporting infrastructure, application dependencies, and integration with other Oracle Health solutions.

• Experience working within Oracle Health, Cerner, or comparable enterprise healthcare technology environments.

• Understanding of the operational requirements associated with supporting mission-critical EHR systems in hospital or health system environments.

• Experience coordinating infrastructure changes, maintenance activities, or application upgrades affecting Cerner Millennium environments.

• Familiarity with CareAware applications and their integration or operational dependencies within the broader Oracle Health ecosystem.

• Experience collaborating with healthcare client IT departments, application support teams, infrastructure teams, and implementation stakeholders.

• Knowledge of healthcare IT service availability, business continuity, change management, and disaster recovery considerations.

Cloud Infrastructure and Operational Experience

• Direct experience administering or supporting Oracle Cloud Infrastructure (OCI), including compute instances, virtual cloud networks, subnets, security lists, and network security groups.

• Familiarity with disaster recovery infrastructure planning, testing, failover coordination, and environment maintenance.

• Experience managing cloud appliance procurement, hardware deployment, or vendor coordination.

• Experience working with HPE infrastructure or enterprise hardware vendors.

• Knowledge of Windows Server infrastructure, operating system migrations, virtualization, and server lifecycle management.

• Experience collaborating with DevOps, network operations, virtualization operations, and application development teams.

• Familiarity with ITIL processes, change management, incident management, and production support operations.

• Experience developing Jira templates, workflow improvements, infrastructure documentation, and standardized operational processes.

• Experience coordinating operational projects across geographically distributed teams and international client environments.

• Relevant cloud, infrastructure, project management, or IT service management certifications are a plus.

Key Skills & Competencies

Operational Leadership: Ability to lead operations associates, assign work effectively, mentor team members, and maintain operational accountability.

Cloud Infrastructure Operations: Working knowledge of OCI, compute provisioning, virtual networking, infrastructure operations, and basic troubleshooting.

Disaster Recovery Management: Ability to coordinate client DR projects, manage environment readiness, communicate operational status, and organize recovery activities.

Healthcare Application Awareness: Understanding of the operational demands of enterprise healthcare applications, particularly Cerner Millennium EHR, CareAware, and related Oracle Health solutions.

Project Execution: Strong planning, prioritization, tracking, and cross-functional coordination skills.

Client Communication: Confidence leading client-facing operational meetings, managing expectations, and communicating risks, issues, and project progress.

Operational Excellence: Commitment to improving support processes, documentation, service reliability, and team efficiency.

Problem Solving: Ability to assess infrastructure and operational challenges, coordinate appropriate resources, and drive timely resolution.

What Success Looks Like

The successful candidate will demonstrate the ability to:

• Maintain a well-organized, effective operations team with clear ownership of projects, support responsibilities, and on-call coverage.

• Successfully coordinate and deliver client disaster recovery projects while maintaining reliable ongoing support of DR environments.

• Ensure timely completion of OCI compute provisioning, network security requests, and infrastructure configuration activities.

• Build strong working relationships with clients, internal engineering teams, project managers, and external vendors.

• Effectively coordinate infrastructure and operational initiatives supporting Oracle Health applications, including Cerner Millennium and CareAware environments.

• Apply an understanding of healthcare application dependencies to proactively identify operational risks and minimize disruptions to client services.

• Improve the efficiency and consistency of Jira project management, operational workflows, and support processes.

• Proactively identify and resolve risks that could affect infrastructure availability, project delivery, or client satisfaction.

• Balance people management, infrastructure execution, and project leadership to support the continued growth and reliability of cloud-based healthcare solutions.

Ideal Candidate

We are looking for a hands-on Operations Manager who enjoys staying involved in day-to-day cloud infrastructure and service delivery operations .

This individual should be equally comfortable coaching team members, leading a client disaster recovery meeting, coordinating a complex infrastructure deployment, assigning Jira work, or navigating the OCI Console to provision compute resources and investigate basic networking issues.

An especially strong candidate will bring previous experience working with Cerner Millennium EHR environments , providing valuable insight into the infrastructure dependencies, operational challenges, and service continuity expectations associated with supporting enterprise healthcare applications.

The ideal candidate brings a combination of leadership, operational expertise, organizational discipline, healthcare industry awareness, and strong client communication skills. They take ownership of challenges, proactively remove obstacles, and continuously look for ways to improve how operations teams deliver services.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $101,400 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.