Inside Sales Supervisor - Retention

I. Job Summary

Supervises the activities of the Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue.

II. Essential Duties and Responsibilities

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.

• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with Area Sales Managers to help resolve escalated or unique customer issues.

• Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.

• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.

• Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.

• Participates in training and coaching the Inside Sales staff.

• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation

• Responsible for performance management.

• Other duties as assigned.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited)and four (4) years of relevant work experience.

• 2 years direct business-to-business sales (in addition to education requirements).

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran