Product Manager, Delta Sync Seatback Transformation

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines is seeking an experienced Product Manager to lead the Delta Flight Products (DFP) Onboard Digital Conversion (ODC) initiative, a strategic program focused on transforming DFP-equipped IFE aircraft to the Delta Sync Seatback experience.

This role will serve as the business product owner for the DFP ODC workstream and will be accountable for defining customer, operational, and business requirements that enable the deployment of the Delta Sync Seatback experience via third party hardware and software applications. The Product Manager will work at the intersection of Customer Experience, Design, IT, Program Management, Third Party Vendors, and aircraft operations to bring new next-gen IFE capabilities to market.

The successful candidate will own product strategy, requirements, prioritization, stakeholder alignment, testing oversight, and deployment readiness for a complex software development program spanning onboard systems, connectivity platforms, content ecosystems, and aircraft constraints.

This role requires strong product management expertise and the ability to influence cross-functional teams. The candidate should be comfortable navigating large-scale technology implementations with significant customer and operational impact.

The Product Manager, Delta Sync Seatback Transformation position is based in Atlanta, GA with weekly in-office presence required and ability to travel as needed.

Primary Functions

• Serve as the Business Product Owner for the DFP ODC workstream

• Define the product vision, roadmap, and priorities required to migrate DFP aircraft to the Delta Sync Seatback experience

• Develop business cases and strategic recommendations that support roadmap prioritization and execution

• Define detailed customer experience, operational, and business requirements for DFP ODC capabilities

• Partner closely with the UI/UX Design Team to refine UX for system capabilities

• Translate customer needs into epics, features, user stories, acceptance criteria, and success metrics

• Lead cross-functional alignment across Business, IT, Program Management, Design, and Suppliers

• Communicate program status, risks, dependencies, and recommendations to leadership

• Maintain and prioritize product backlog supporting DFP ODC development

• Participate in roadmap planning, sprint reviews, and release readiness activities

• Partner with Technical Product Owners, Engineers, Architects, QA teams, and Program Managers throughout the product lifecycle

• Support development team through feature clarification, requirement refinement, and defect triage

• Partner with IT and QA teams to establish test strategies that validate end-to-end customer experiences

• Coordinate user acceptance testing activities and business validation

• Support lab testing, aircraft validation, and test-fly activities as required

• Ensure operational readiness and stakeholder alignment prior to deployment

• Evaluate release performance and identify opportunities for continuous improvement following deployment

What you need to succeed (minimum qualifications)

• 7+ years of product management, product ownership, business analysis, or digital product delivery experience

• Experience managing complex software development initiatives in Agile environments

• Ability to define customer experience requirements and translate them into actionable technical deliverables

• Strong project management and influencing skills across business and technical teams

• Experience leading cross-functional efforts involving multiple teams, vendors, and dependencies

• Excellent written, verbal, and presentation communication skills

• Strong analytical and problem-solving capabilities

• Ability to travel as needed, including support of aircraft testing activities

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

What will give you a competitive edge (preferred qualifications)

• Bachelor’s degree in Business, Marketing, Product Management, or related field.

• 7+ years in advertising product management or media product roles.

• Experience working in technically complex environments and/or in experiential media preferred.

• Airline or onboard systems experience preferred.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

• 10 paid holidays per calendar year

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave

• Non-birthing parents are eligible for 2-weeks of paid parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here