Deskside Support Technician

Job Description

Responsibilities:

• Perform IMAC (Install, Move, Add, Change) services for county assets to include computers, tablets, phones, printers, and other IT devices.
• Provide full life cycle IT support for Montgomery County Government as a Deskside Support Technician in Derwood, MD.
• Support a large environment of 12,000 users and 15,000 devices across the county.
• Handle additional IT tasks such as project work, asset replacements, imaging, disposals, data transfers, deployments, Active Directory support, and more.
• Use ServiceNow to manage and resolve 5+ tickets per day.
• Manage appointment scheduling and provide assistance for walk-in appointments.
• Maintain a professional demeanor and adhere to business casual dress standards while interacting with users and team members.
• Work Hours Monday–Friday, 8:00 AM – 5:00 PM.

Skills and Requirements

Desktop Support Requirements:

• 1+ year providing IT end user support
• Ability to obtain CompTIA A+ certification
• Experience troubleshooting extensively in Microsoft Outlook, preforming remote log ins, password resets, active directory, working with a ticketing system
• Professional, great customer service, and strong communication skills
• Reliable transportation
• Ability to work independently with minimal supervision
• Ability to work on-site 5x per week
• Desired Qualifications and Training: o Desired qualifications include working knowledge in one or more of the following technologies:  Active Directory Tools  Remote Tools  Microsoft Office 365 Suite  Microsoft Copilot o Desired Certifications include:  CompTIA A+ Certification  CompTIA Security + Certification  ITIL Foundation Course  HDI Customer Service Certification

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].