BUSINESS SUPPORT SPECIALIST

Summary

National Defense University (NDU) supports the joint warfighter by providing rigorous Joint Professional Military Education to members of the U.S. Armed Forces and select others in order to develop leaders who have the ability to operate and creatively think in an unpredictable and complex world. This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment

Duties

• Provides administrative support to NWC leaders: manages calendars, tracks taskers, processes correspondence, creates spreadsheets, maintains records, and prepares meeting materials.
• Provides personnel support: on/off boarding personnel, preparing/tracking personnel evaluations/training reports, timecards and attendance records, processing awards/decorations, training requests, processes IT accounts, and maintaining rosters.
• Provides events and knowledge management support: Plans/coordinates/executes events/engagements with senior executives, creates/processes invites/thank you letters, and creates/manages knowledge management tools, websites, and social media platforms.
• Provides supply support: collects requirements, submits/tracks requisitions for and maintains office supplies/course materials, tracks inventory, maintains stock in classrooms and office areas, labels/maintains mailboxes, delivers supplies and mail.
• Provides logistics support: coordinates global travel, makes air/ground transportation and lodging arrangements, prepares trip books/itineraries, processes travel orders/vouchers, prepares/submits country clearances, and passport/visa requirements.

Qualifications

You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp. You must have one year of specialized experience equivalent to at least the next lower grade GS-09. Specialized experience must be documented in your resume. Specialized experience includes 1) developing and maintaining calendars; 2) acting as an administrative point of contact and providing advice to organization personnel on administrative policies; 3) preparing standardized documents; 4) maintaining paper and electronic file/record management; 5) processing domestic and international travel; and 6) supporting attendance and timecard management. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education for the GS-11: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. Combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html). Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application. Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education How You Will Be Evaluated

HR will review your resume and supporting documentation to ensure you meet the basic qualification requirements. Applicants meeting the basic requirements will be further evaluated by information provided in the Assessment Questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies: Customer Service Administration and Management Oral and Written Communication Planning and Organizing Technical Competence You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/13069024 The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ [email protected] Other Information

Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the full performance level only. Accepting this position, you may be required to serve a I-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. Background or Security Investigation: This is a Non-Critical Sensitive position which requires a background investigation. The individual selected for this position is required to obtain and maintain a Secret security determination to occupy a Non-Critical Sensitive position within the agency as a condition of employment. Interagency Career Transition Assistance Program (ICTAP): You must be well qualified for the position to receive special selection priority under the ICTAP. A qualified ICTAP eligible achieving a score of 90 or above will be considered well qualified. You must submit a Separation-Reduction in Force (RIF) SF-50; a RIF Notice showing separation within the past year (or declining a management directed reassignment outside the commuting area, or a Termination of Disability Notice from OPM) and most recent performance appraisal. For more information, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp#ictap. Special Hiring Authorities: You may be considered for the vacancy if you are eligible for a special appointment authority such as those authorized for the severely disabled; certain Vietnam Era and disabled veterans; volunteers returned from the Peace Corps or Vista, etc. For more information, visit the following OPM websites: USAJOBS Resource Center: http://help.usajobs.gov/how-to; VetsInfo Guide: http://www.fedshirevets.gov/. Veterans Employment Opportunities Act (VEOA): Veterans who are preference eligibles or who have been separated from the Armed Forces under honorable conditions after substantially completing an initial 3-year term (not less than 2 years and 11 months) may apply regardless of their current geographical location. Veterans must submit their DD-214, Certificate of Release or Discharge from Active Duty, to be considered under this authority. Reemployed Annuitants: Department of Defense has the authority to hire annuitants without reduction in pay. For more information, go to: https://www.dcpas.osd.mil/policy/retirement/reemployedannuitant All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-4434 for assistance.