Customer Operation Order Management Clerk

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

What To Expect

As Customer Operations Order Management Clerk you will play a key role in delivering superior service to our customers across North America. In this role you will be responsible for reviewing, entering and managing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, coordinates with internal teams for fulfillment, and maintains high levels of customer satisfaction through accurate and organized order management. This position will support our Customer Operations Teams across North America.

Keys Responsibilities (to name a few)

Monitor and process daily incoming orders for assigned Oracle based customers.

Verify order details, pricing, product availability, and customer information

Adjust shipping dates to align with customer requirements and current transit times

Coordinate with warehouse, logistics, and procurement teams to ensure timely fulfillment

Resolve common errors to progress orders through the order management system

Monitor order status and proactively resolve discrepancies or delays

Communicate order updates, shipping information, and issues to customers

Maintain accurate records of orders, invoices, and customer interactions

Assist with processing returns, exchanges, and cancellations as needed

Ensure compliance with company policies, procedures, and service standards

About You

1 year of relevant experience, preferably in a fast-paced customer service environment

Bachelor's degree preferred

Proficiency in Microsoft Word, Excel, and familiarity with database systems

Strong written and verbal communication skills

Demonstrates confident decisiveness and a willingness to take action when addressing customer issues.

High attention to detail with a proactive approach to time management

Ability to work independently while managing multiple priorities in a fastpaced environment.

Must be legally authorized to work in the United States on a permanent basis without sponsorship

PAY & BENEFITS

Full-Time

Relocation is not provided

Medical, Dental, Vision insurance and other voluntary benefit options: benefits beginonthe first day of the month immediately following your date of hire

Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued

401(k): 3% company contribution and additional 3% company match

Tuition Reimbursement

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of r ace, s ex, color, r eligion, age, disability, pregnancy, citizenship, s exual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidate’s relevant experience, qualifications, skills, competencies, and proficiency for the role.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

1401662400