ophthalmic technician

Requisition ID:945484Store #:000443 LensCraftersPosition:Full-TimeTotal Rewards:Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! JOB DESCRIPTION GENERAL FUNCTION The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together. MAJOR DUTIES & RESPONSIBILITIES 1. Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam 2. Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation 3. Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography 4. Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have 5. Identifies situations involving dissatisfied patients and acts quickly for resolution 6. Performs work efficiently, accurately and thoroughly despite time pressure and patient volume 7. Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA 8. Effectively utilizes appointment book/scheduling procedures and computer operation/procedures 9. Maintains safe working environment for all team members and patients 10. Adapts to various examination scenarios and is personable with patients and staff 11. Responsible for maintenance and disinfection of equipment and exam lanes 12. Works weekends and evenings when necessary, in support of the business needs (varies by location) 13. Adheres to attendance and daily time keeping requirements 14. Adheres to all company policies and procedures 15. Consistently maintains proper dress code 16. Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist BASIC QUALIFICATIONS 1. High School graduate or equivalent 2. 1+ year of strong customer service skills (internal/external) 3. Strong communicator and listener 4. Problem solving ability 5. Organization skills 6. Strong interpersonal skills 7. Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment 8. Ability to use exam software, point-of-sale technology and ophthalmic equipment 9. Ability to work autonomously 10. Knowledge of office environment 11. Strong basic math skills PREFERRED BUT NOT REQUIRED QUALIFICATIONS 1. Experience in healthcare/clinical setting 2. Previous experience in customer service, retail and/or optical 3. Joint Commission on Allied Health Pe sonnel in Ophthalmology (JCAHPO) Certification(s) This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected] We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.