Payment Support Representative III

Experience Required

4 - 20 years

Minimum Education Required

Associates Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Jack Henry is seeking to hire a talented Payment Operations Specialist III to join the iPay Payments Support team. This individual will be knowledge & skilled in researching and resolving issues related to payment processing, payment methods, payment returns, notification of changes and/or customer inquiries. Serves as subject matter expert in one or more specific areas and assists in resolving more complex payment issues. Handles specific task to include; conversions, prospecting, ePayments, providing quality assurance on scrub files and/or check printing operations. The successful candidate will have a proven track record of excellent communication and organizational skills, the ability to multi-task, success working within a team environment, and ability to be self-driven.

The iPay Payments Support team provides customer and payment support for our clients and their customers and members. Payment Operations provides support and relationship management and support of vendors. Candidates will be joining this team of 30 employees.

This position will be worked onsite at our Louisville, KY office.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

Uses knowledge & experience to enhance department operations by making outgoing calls to convert merchants to electronic payments; reviewing data to convert checks to electronic payment form; joining ad hoc department teams; training new representatives; and other tasks as assigned.

Learns & operates advanced processes within the department.

Alerts management of potential issues and makes suggestions for improved processes.

Researches customer problems/issues to increase personal knowledge and basic familiarity with the supported product and provides the highest caliber of support possible.

Works with financial institutions, merchants and customers to ensure payment issues are resolved and funds are correctly applied.

Receives incoming calls and/or emails from external and/or internal customers and answers questions according to department guidelines.

Documents issues and resolutions, per department standards.

Assures system security by verifying customer information prior to performing any modifications according to the company's standard security requirements.

Communicates the customer's needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.

Meets daily productivity goals as defined by the task.

Assists and trains peers or lower level reps.

May perform other job duties assigned.

What you'll need to have:

Minimum of 4 years of experience in a related field; preferably in customer service, payments operations, payment technology, payee and merchant relations, banking operations, payments processing, or financial research and balancing.

What would be nice for you to have:

Associate degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Familiarity with payments processing

Proficient in Microsoft Office applications.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of r ace, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, s ex, gender, gender identity, gender expression, age, s exual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

EOE-M/F/Vet/Disability

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

17431