Program Manager Food & Hospitality

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves:As a Program Manager - Food & Beverage at JLL, you will support the delivery of a high-quality workplace dining and hospitality experience across a regional portfolio for Wells Fargo in New York. Working closely with the Senior Program Manager, you will oversee day-to-day operational execution, vendor coordination, compliance oversight, and customer engagement initiatives that help create consistent and seamless food and beverage experiences across multiple sites. This role requires a strong operational mindset, exceptional relationship management skills, and a customer-first approach to ensure service excellence across cafes, catering, micro markets, office beverage programs, and vending services. At JLL, we are collectively shaping a brighter way, for our clients, ourselves and our fellow employees, and this role plays an important part in enhancing workplace experiences through collaboration, innovation, and operational excellence. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will work alongside cross-functional partners, vendors, and client stakeholders to support program performance, continuous improvement, sustainability goals, and employee wellbeing initiatives throughout the region. What your day-to-day will look like: * Monitor daily food and beverage operations across assigned regional locations to ensure consistent service delivery, quality standards, and operational excellence across cafes, catering, vending, micro markets, and office beverage programs. * Conduct regular on-site visits and inspections to assess service quality, compliance with health and safety regulations, operational readiness, and customer satisfaction. * Serve as the primary regional contact for operational inquiries, service escalations, and customer concerns while maintaining a responsive and solutions-oriented approach. * Coordinate with vendors, facility teams, and internal stakeholders to align food service operations with building activities, events, and evolving workplace needs. * Facilitate vendor meetings, monitor performance against service level agreements, and support corrective action planning and continuous improvement initiatives. * Collect, organize, and analyze operational data, customer feedback, audit documentation, and service metrics to support reporting and KPI tracking. * Support sustainability and wellness initiatives by promoting responsible sourcing, waste reduction programs, healthy dining options, and environmentally conscious operational practices. * Process invoices, purchase orders, and expense documentation while monitoring regional spending and identifying opportunities for operational efficiencies and cost optimization. * Identify opportunities to improve customer experience, service delivery models, and operational processes through innovation and data-driven insights. Required qualifications: * Minimum of 7-10 years of experience in food service operations, hospitality management, workplace hospitality, or corporate dining services. * Proven experience supporting multi-site operations and coordinating with third-party vendors in a fast-paced environment. * Strong customer service orientation with the ability to build positive relationships with employees, executives, vendors, and cross-functional stakeholders. * Excellent verbal and written comm