IT Support Specialist (Information Technology Support Specialist)

About Us Keating Dental Lab is a full-service digitally equipped dental laboratory based in Irvine, CA. Known for our commitment to quality, precision, and innovation in dental prosthetics and restorations. As a family-owned and growing company with a strong reputation for customer satisfaction, we are seeking a detail-oriented and experienced individual to join our team. Position Summary: We are seeking a skilled and reliable IT Systems and Support Specialist to join our growing team. In this role, you will provide hands-on support for daily IT operations, troubleshoot hardware and software issues, and manage key systems across the organizationincluding networking, security, user accounts, marketing tools, and production equipment. Key Responsibilities: Respond to technical support requests via phone, email, and ticketing system Troubleshoot PC, network, printer, and server issues across multiple departments Monitor and maintain servers (Exchange, Sage, Magic Touch, Elevate, etc.) Manage firewall, WiFi networks, ports, and threat protection tools Set up and onboard new users (email, login credentials, workstation configuration) Support CAD/CAM software (3Shape) and 3D printing systems Administer security cameras, including footage retrieval and system updates Provide technical support for direct mail systems and marketing software Maintain documentation, perform data backups, and ensure compliance with IT policies Support custom reports, system upgrades, and special tech projects Skills/Qualifications: 3+ years of experience in IT support, systems administration, or similar role Strong knowledge of Windows OS, networking, and IT hardware Experience with server maintenance, backup solutions, and endpoint security tools Familiarity with office productivity tools and specialized software preferred (e.g., 3Shape, MagicTouch) Ability to prioritize tasks, work independently, and support cross-functional teams Excellent troubleshooting and communication skills Keating Dental Lab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please make sure to attach the Affirmative Action Forms with your resume: https://keatingdentallab.com/wp-content/uploads/2018/06/Voluntary-Self-ID-PRE-OFFER-for-Applicants\_-MAR-24-2014.pdf https://keatingdentallab.com/wp-content/uploads/2018/06/Voluntary-Self-ID-Disability\_CC-305\_English.pdf If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at our Irvine office.