Helpdesk Support Analyst

Support Technician I provides exceptional technical support and assistance to company clients. This position is the first point of contact for resolving technical issues and ensuring our clients' IT infrastructure operates efficiently and securely.

Additional Skills & Qualifications

Provides first-level technical support to clients via phone, email, and remote assistance, addressing a wide range of IT issues, including hardware, software, and network problems

Diagnose and resolve technical issues by applying effective problem-solving techniques, including researching solutions, performing tests, and implementing fixes.

Utilizes remote access tools to assist clients with software installations, system updates, and problem resolution.

Occasionally, provide on-site technical support and assistance to clients when remote solutions are insufficient. On-site technical assistance, may include but not limited to, clients residence, should the client be considered remote.

Self-dispatch service tickets efficiently, prioritizing based on urgency and impact.

Manage service tickets throughout their life-cycle, ensuring timely resolution and customer satisfaction.

Create and maintain support tickets in our system, ensuring that all client requests and issues are tracked, prioritized, and resolved in a timely manner.

Assist in identifying and resolving network issues, including connectivity problems, VPN configurations, and wireless network troubleshooting.

Job Type & Location

This is a Permanent position based out of Cockeysville, MD.

Pay and Benefits

The pay range for this position is $50000.00 - $60000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cockeysville,MD.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.