Dispatch Supervisor

Dispatch Supervisor (Communications Supervisor) - BRTA Hourly Wage Range: $26.16 - $29.05 Knowledge and Experience: - Minimum 3 years prior dispatch experience in fast-paced environment - Transit environment experience preferred - Union environment experience desired - High School Diploma or equivalent required. - Intermediate computer experience, to include Microsoft Office Suite. Skills: - High level of attention to detail. - Effective communication skills, both written and oral. - Excellent Customer Service skills - Strong organizational planning skills. - Strong practical skills. - Ability to work without direct supervision. - Ability to read, write and speak English. - Basic math skills with strong analysis and problem-solving skills. - Ability to work in a union environment. - Ability to work flexible schedules that may include nights, weekends, and holidays. Key Accountabilities: Operations Management - Supervise day-to-day transit service operations - Monitor service in real-time and adjust resources to address delays, disruptions, or emergencies - Ensure adherence to schedules, routes, and service standards - Coordinate with dispatch, field supervision, and control center teams - Issues corrective action and disciplinary records to staff as required - Other duties as assigned Operations Monitoring & Coordination - Monitor fixed-route service using CAD/AVL systems, radio, and other communication tools. - Track vehicle adherence to schedules, headways, and service standards. - Communicate with operators to provide instructions, updates, and route adjustments. - Coordinate service changes in response to delays, detours, traffic congestion, or service disruptions. Radio Communications - Serve as the central point of contact for all radio communications with transit operators. - Maintain clear, professional, and concise communication under normal and high-pressure conditions. - Enforce proper radio protocol and communications discipline. Incident Management - Receive, assess, and respond to incidents including accidents, mechanical failures, passenger disturbances, and emergencies. - Dispatch field supervisors, maintenance, and emergency responders as needed. - Provide real-time guidance to operators during incidents. - Document all incidents accurately and in accordance with agency policies. Customer Service Support - Relay critical service updates impacting passengers (delays, detours, service outages). - Support customer service teams with real-time operational information. Data Entry & Reporting - Maintain logs of communications, incidents, and service interruptions. - Enter operational data into transit management systems. - Generate reports and summaries for operations leadership. Compliance & Safety - Adhere to all safety regulations, agency policies, and operating procedures. - Support emergency preparedness and response protocols. - Monitor operator compliance with safety and operational standards.