PSP Case Manager

Essential Functions and Responsibilities Under the supervision of the Employment Coordinator, the Case Manager, will be responsible for but not limited to the following: * Caseload & Engagement: Manage a caseload of approximately 50100 participants per year (organized by cohorts); maintain regular contact at all phases to support progress, engagement, and retention. * Intake & Planning: Conduct participant intake, needs/barrier assessments, and develop individualized service or goal plans; provide regular follow-ups and adjust plans based on progress and emerging needs. * Attendance & Retention: Conduct daily/ongoing outreach regarding attendance and engagement; use proactive strategies to reduce barriers and improve persistence. * Interdisciplinary Coordination: Collaborate with Instructors, Retention Specialist, and Education/Employment Services Managers to deliver coordinated, co-located services and ensure participant goals are met. * Counseling & Coaching: Provide one-on-one and small group counseling/coaching that supports academic, career, and personal goals; deliver timely feedback on progress and next steps. * Workshops: Facilitate workforce readiness and basic life skills workshops aligned to participant needs and program objectives. Complete necessary training for instructor credentials in CPR-First Aid and other competencies. * Referrals & Navigation: Connect participants to services across the local workforce development system (e.g., Career Centers, NYS Department of Labor, ACCESVR, NYS Commission for the Blind, TANF funded supports) and to community resources addressing housing, food security, legal aid, and benefits. * Recruitment & Onboarding: Support recruitment and interviewing for new cohorts; maintain accurate participant files and records in accordance with funder and organizational standards. * Data & Compliance: Build and maintain a shared database (e.g., Google Sheets/Drive/Salesforce) for caseload tracking; enter thorough, timely case notes; prepare reports and participate in data driven case conferences. * Meetings & Development: Participate in team/department meetings, training courses, case conferences, workshops, and on/offsite events; contribute to continuous improvement of PSP services.