Customer Support Consultant (Data Skills)

Job Description

Overview: Support IDEXX's Veterinary Software team by managing software subscription billing, customer inquiries, contract processing, and operational improvement initiatives.

Key Responsibilities

Serve as a Tier II contact for software subscription billing inquiries and customer support. Process invoices, credits, cancellations, contract orders, and subscription updates. Investigate and resolve billing discrepancies with internal stakeholders. Maintain accurate customer records and audit-compliant documentation. Support process improvement initiatives, workflow enhancements, and UAT testing. Utilize Excel and multiple systems for data management and reporting. Collaborate cross-functionally to improve billing accuracy and customer experience.

Skills and Requirements

-Strong customer service and communication skills. -Comfortable handling billing and payment-related conversations. -Excellent attention to detail, organization, and problem-solving abilities. Intermediate Excel skills (formulas, VLOOKUP/XLOOKUP). -Experience with order processing, billing, or subscription management preferred. -SAP experience preferred but not required. -Ability to work independently, adapt to change, and support process improvement efforts. Data Skills - SQL, Python, etc. are a huge plus!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].