Business Analyst

Description We are looking for a Business Analyst to join a long-term contract opportunity in Ventura, California. This role focuses on evaluating business needs, improving service-related processes, and translating operational challenges into practical solutions. The ideal candidate will work closely with stakeholders, review documentation for accuracy and completeness, and support Agile Scrum teams with clear, actionable insights.

Responsibilities:

• Gather, analyze, and clarify business needs by working with stakeholders across customer service and operational teams.

• Examine current workflows to identify process gaps, inefficiencies, and areas for improvement, then recommend practical solutions.

• Review business and operational documents to ensure accuracy, consistency, and alignment with project objectives.

• Create clear requirements, user stories, process maps, and supporting documentation for development and business teams.

• Collaborate with Agile Scrum teams during planning, refinement, testing, and implementation activities.

• Support call center and customer service initiatives by assessing business impacts and helping define effective process enhancements.

• Facilitate discussions between technical teams and business partners to ensure shared understanding of goals and deliverables. Requirements • At least 3 years of experience in business analysis or a closely related role.

• Hands-on experience gathering requirements, documenting processes, and performing gap analysis.

• Familiarity with call center or customer service environments and related business workflows.

• Experience reviewing documents and translating findings into clear business recommendations.

• Working knowledge of Agile Scrum methodologies and participation in cross-functional project teams.

• Strong communication skills with the ability to engage stakeholders and present information clearly.

• Ability to manage multiple priorities while maintaining attention to detail and accuracy. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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