Oracle Cloud Public Sector/K12 PMO Leader (Delivery)

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

• Provides sub-industry delivery leadership: oversees the development and strategic direction of multiple customer engagements within a blended delivery model.

• Jointly drive methodology and service delivery framework with the IBM practices for Oracle services.

• Lead the improvement of customer engagement processes, tracking and monitoring tools and systems.

• Continuously coach and mentor; measuring competency at all levels of consultants within the practice and play an active role to ensuring adequate staffing levels and team member engagement.

• Proactively manage risk throughout all phases of implementation including client expectations, engagement complexity, pricing, staffing mix and any additional areas that could impact deliverables.

• Promptly communicate, engage, and act, as appropriate, to remedy client satisfaction issues that may occur prior to, during and after an engagement.

• Work with marketing and sales teams to promote the sub-industry differentiation to our key partners.

• Develop strong multi-disciplinary relationships across the business to enable the achievement of qualified sales pipeline.

• Stay abreast of the market trends and the competitive landscape to drive innovation and positioning in the market.

• Provide thought leadership internally and externally by promoting next generation technology skills, IP opportunities and capabilities throughout the organization and the external market.

• Manage customer escalations, and support service delivery managers to identify and prioritize the opportunities to improve. Drive continuous improvements by innovation in existing processes or services to continuously increase customer satisfaction or reinforce effectiveness.

• Implement and measure key KPI’s for the business and implement corrective action plans when necessary.

• Lead negotiations and stakeholders management within the customer portfolio of the sub-industry.

This Job can be performed from anywhere in the US.

Required technical and professional expertise

Please use JD from prior req.

Preferred technical and professional experience

• Oracle Ecosystem Knowledge: Deep understanding of Oracle's portfolio and ecosystem, including its various products and services, to identify opportunities for growth and expansion.

• Complex Account Management: Experience managing and growing large, complex accounts with multiple stakeholders, requiring strategic planning and execution to achieve revenue growth and client satisfaction.

• Business Growth Strategies: Expertise in developing and implementing business strategies that drive growth and revenue expansion, aligning with business objectives and driving growth initiatives.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.