Construction Technical Communications Specialist

Description

At RDO Equipment Co., this role is more than just technical support—it’s about helping customers stay productive, solving real-world challenges, and delivering a best-in-class experience every time. As a Technical Communications Specialist, you’ll serve as a trusted resource for our construction and forestry customers and internal teams, using your expertise to troubleshoot equipment issues and keep operations running smoothly. If you enjoy solving problems, collaborating with teams, and making a meaningful impact for customers, this is a great opportunity to grow your career with an industry leader.

What's in it For You:

• $68,640-$80,000/Annual

• Competitive compensation to reflect your experience.

• State-of-the-art workspaces and amenities in the heart of downtown Fargo.

• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page (https://recruiting2.ultipro.com/RDO1000RDO/%20https:/www.rdoequipment.com/careers/benefits.) .

• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here (https://www.rdoequipment.com/about-rdo/core-values) to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Our Fargo, ND Field Support Office is located in the heart of a thriving, fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office, you’ll work alongside knowledgeable, collaborative partners who support teams across the company. Whether you're looking to grow your career or make a meaningful impact, you’ll find the support and opportunity to thrive here.What You Will Do:

• Deliver expert technical support: Answer customer calls, identify root causes, and provide solutions via phone, email, or text.

• Troubleshoot and resolve issues: Research problems using internal systems, documented cases, and manufacturer resources.

• Support internal teams: Provide guidance and solutions to store teams to enhance customer service and technical knowledge.

• Build strong partnerships: Collaborate with manufacturer partners and internal departments to share insights and resolve complex issues.

• Document and track cases: Accurately record customer interactions, troubleshooting steps, and resolutions within the case management system.

• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Industry experience: Knowledge of John Deere construction and forestry equipment.

• Technical troubleshooting skills: Ability to diagnose issues and provide effective solutions.

• Communication skills: Strong verbal and written communication for both customers and internal teams.

• Customer-focused mindset: Proven ability to build and maintain strong relationships.

• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Collaborative environment: Work alongside experienced, supportive team members.

• A dynamic environment : Where no two days are the same.

• A supportive team : That’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.

• Opportunities to: Grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.