Temporary Customer Support Representative

Overview

Aerotek has an immediate opening for a Temporary Customer Support / Talent Engagement Representative at the corporate office in Hanover, MD. The duration of this contract is approximately 60 days.

Location: Hanover, MD

Employment Type: Full-Time, Hourly (Non-Exempt), 10 Week Day Temp Assignment

Compensation: $20.00/hour

Reports To: Technology Program Manager

About the Role

We're looking for a Talent Engagement Specialist to serve as the first point of contact for candidates pursuing opportunities across multiple job openings. In this role, you'll conduct structured video interviews at high volume, following provided scripts and using purpose-built screening technology to evaluate candidates efficiently and consistently. Interview scheduling is fully handled through automated campaigns, so your time is focused where it matters most — talking with candidates and assessing fit.

You'll play a critical part in keeping our hiring pipeline moving and ensuring every candidate has a professional, positive experience.

What You'll Do

• Conduct approximately 50 structured video interviews per week across multiple open positions

• Follow provided interview scripts closely to ensure every candidate is screened consistently, objectively, and in compliance with our process

• Speak with each candidate about multiple job opportunities they may qualify for, helping match their skills and interests to the right openings

• Ensure all data captured during calls — screening outcomes, candidate qualifications, availability, and interest — is entered accurately and completely into our ATS

• Use company-provided screening technology to conduct and document interviews

• Deliver a professional, welcoming candidate experience that reflects well on our brand

• Meet weekly interview volume, quality, and documentation targets

What You'll Bring

Required

• Strong verbal communication skills and a professional on-camera presence

• Comfort conducting back-to-back video interviews in a structured, high-volume environment

• Ability to follow interview scripts and evaluation criteria consistently across many conversations

• Strong organization and attention to detail, especially in documentation and data entry

• Reliability and time management — the schedule is built around consistent daily interview blocks

• Comfort learning and working in new technology platforms

Preferred

• Experience in a high-volume call environment (e.g., call center, customer service, inside sales, or phone-based support)

• Experience working against weekly volume or productivity goals

What Success Looks Like

• Consistently completing ~50 quality video interviews per week

• High script adherence — every candidate gets the same consistent, compliant screening experience

• Complete, accuratesystemrecords for every call, with no missing data

• Candidates report a positive, professional screening experience and leave aware of the opportunities that fit them

Compensation & Schedule

• $20.00 per hour, non-exempt (overtime eligible per applicable law)

• 40 hours a week, schedule TBD

Connect With Us! (https://careers-aerotek.icims.com/jobs/13756/temporary-customer-support-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336091573)

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Our People Are Everything.™ Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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Job ID 2026-13756

Category Customer Service & Call Center

Min USD $20.00/Hr

Location : Location US-MD-Hanover