PCRMC Medical Group, Inc. d/b/a Phelps Health Medical Group logo

Patient Services Representative - Cardiology Clinic

PCRMC Medical Group, Inc. d/b/a Phelps Health Medical Group

Rolla, MOJobSeen todaySeen in employer's feed today

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Rolla, MO
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Basic Life Support Certification

Job overview

The Patient Services Representative supports patient access at a cardiology clinic by handling registration, scheduling, insurance verification, and patient inquiries. The role collects and updates patient information, obtains consents, coordinates authorizations or referrals, explains financial responsibilities, and collects payments. It also supports patient portal use, maintains work queues, and follows confidentiality and regulatory requirements.

Skills & qualifications

RequiredNice to have

Skills

Computer KnowledgeStandard Office EquipmentData EntryAttention to DetailPatient AssistanceLifting 10 Lbs

Qualifications

High School Diploma or GEDSix Months Office, Call Center, Customer Service or Healthcare ExperienceMedical Receptionist Program or Two Years Healthcare SettingBasic Life Support Certification

Full job description

  • Patient Services Representative responsibilities include a wide range of duties aimed at facilitating patient access to healthcare services. These responsibilities generally involve patient registration, appointment scheduling, insurance verification, and providing information and support to patients. Patient Services Representative in particular, are often the first point of contact for patients, greeting them, collecting necessary information, and guiding them through the initial stages of their healthcare experience. {=html} - Creating a welcoming and efficient environment for patients, addressing their needs, and providing support throughout the initial stages of their healthcare journey. - Collect accurate demographic information (e.g., name, address, phone number, date of birth, insurance information) and enter it into the system. Update existing patient records with any changes Obtains applicable consents and any required form(s) from patient. - Verify patients' insurance coverage by contacting insurance providers or EHR Real Time Eligibility, or using online verification systems and ensuring the correct coverage is on the patient's account. - Ensure necessary pre-authorizations or referrals for services are obtained. Explain insurance benefits and financial responsibilities to patients. - Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information. - Adhere to all HIPAA regulations and maintain patient confidentiality. - Collect co-pays, deductibles, co-insurance, and balance payments in accordance with hospital policy. - Assures hospital compliance with all regulatory agency requirements. - Maintains work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health. - Assists patients with navigating and using the online patient portal. - Be flexible and adaptive as work assignments and area may shift based on business needs and priorities. Education - High School Diploma or GED required. Work Experience - Six months of office and/or call center, customer service or healthcare experience preferred. - Knowledge of computers and other standard office equipment required. - Proficiency in data entry preferred. - Graduate of an accredited medical receptionist or similar program, or two years in a health care setting is preferred. Certification/License - American Heart Association, Basic Life Support certification required. Mental/Physical Requirements - Ability to concentrate, pay close attention to detail and perform duties under time restrictions. Normal mental concentration on variable operations for short periods of time and moderate concentration with repetitive operations for long periods of time. Work involves extensive use of computer with frequent interruptions. Ability to stand, walk, sit and reach. Must be able to assist and transport patients in wheel chairs. Ability to lift 10lbs required. Working Conditions - The standard office conditions with more than average noise. Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases. Ability to work shifts is required.

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit