Continence Care Consumer Care Advisor

Job Duties

Continence Care Consumer Care Advisor

Location:

Minneapolis, MN, US

Job Family:

Consumer

Country/Region:

United States

The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users, caregivers, and clinicians with Coloplast products and services.

Monday - Friday 9:30am - 6:00pm CST.

Major Areas of Accountability:

Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics

Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users

Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work

Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians

Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner

Utilize available resources to stay current with industry developments and competitor's products, services and business activities

Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service

Complete monthly inbound and outbound call activity goals

Other duties as assigned

Essential Qualifications:

Associates or Bachelor's degree and / or a combination of at least 1 - 6 years' healthcare customer service/sales experience

Experience in a call center environment preferred

Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone

Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Required Knowledge, Skills and Abilities:

Self-driven, to-the-point communicator

Highly structured approach with attention to detail and proper documentation of all work

Excellent verbal and written communication skills

Intermediate computer skills in MS Excel, PowerPoint and Word.

Critical thinking and problem solving skills

Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool

Able to work well in cross-functional teams, independent, yet a team player

Passionate about identifying the correct solution and improving the end-user's quality of life

Ability to travel (approximately 10%)

Healthcare industry experience preferred

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

Health and Wellness:Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.

Financial Security:A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.

Work-Life Balance:Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.

Professional Development:Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.

Recognition and Rewards:Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.

Community and Culture:A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way

Competitive Compensation:The total (hourly plus performance based incentive) compensation range for this position is $52,244- $78,366. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the worlds leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

Visit us onColoplast.com.

Watch the film.Follow us onLinkedIn.

Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

61425

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Nearest Major Market: Minneapolis

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EOE M/W/Vets/Disabled

Minimum Education Required

Bachelor Degree

Minimum Experience Required

1 - 6 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$52,244.00 - $78,366.00 / Annually

Postal Code

55411

Job Type

Full Time

Place of Work

On-site

Requisition ID

61425

Job Benefits

Not specified