BUSINESS OPERATIONS AND PROJECT ASSISTANT (Job ID 51974)

BUSINESS OPERATIONS AND PROJECT ASSISTANT (Job Id 51974) Location: US: NH: CONCORD Occupation Category: 43-0000 Office and Administrative Support Occupations Employment Type: FULL-TIME Post Date: 10/12/2026 Close Date: 11/18/2026 Salary: 19.960-26.410 USD Description State of New Hampshire Job Posting Insurance Department Business Operations Division 21 South Fruit Street, Suite 14, Concord, NH 03301 BUSINESS OPERATIONS AND PROJECT ASSISTANT Position #41189 $19.96/hour - $26.41/hour This position offers a Trainee Status* at the following pay rate: $19.23 per hour *Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date. *See total compensation information at the bottom of announcement. The State of New Hampshire Insurance Department has a full-time vacancy for Business Operations and Project Assistant. SUMMARY: Perform business operations and project work duties assisting the Supervisor and Director of Business Operations and Project Management in developing, implementing, and overseeing business functions and agency wide projects. Collect, maintain, track and analyze agency data to implement agency wide programs while providing program support to superior. Develop and maintain data for agency wide programs, projects, policies, and procedures for implementation, tracking and reporting for agency wide programs. Compile and prepare specialized project information to assist the Assistant Commissioner, administrator, directors, and staff. YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education. MINIMUM QUALIFICATIONS: Education/Experience: Equivalent combination of 3 years of education and experience after completion of high school. Education and experience must be in business, project management, accounting, finance, public administration, insurance or a related field. License/Certification: None Other Requirements: None Trainee Option: Candidates with an equivalent combination of 2+ years of relevant education and experience after completion of high school may be considered and hired in trainee status for this position. PREFERRED QUALIFICATIONS: 1. Knowledge of the organization and operations of the departments or agency section in which position is assigned. 2. Knowledge of modern office practices, procedures and equipment. 3. Knowledge of office record keeping, reporting and the regulations pertaining to departmental programs. 4. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. 5. Ability to make sound judgment in appraising situations and making routine decisions including, the ability to follow specific instructions in gathering facts, data or resources in organizing required information. 6. Ability to establish and maintain effective working relationships with other employees and the general public AFTER-HIRE REQUIREMENTS: None RESPONSIBILITIES: - Oversees daily business functions and provides technical assistance in the following areas: purchasing, inventory, facilities, office builds / moves, agency VoIP / telecommunication activities, GandC contract items, REQs, POs, graphic services orders for marketing material, business database information and agency wide projects. Collects and maintains all inventory data and purchasing data. - Analyzes, maintains, and researches procurement policies and procedures, surplus and pur hasing guidelines as related to the Procurement Rules, DAS Rules and Procedures. - Assists in planning, developing, coordinating, implementing, and overseeing business activities and agency wide projects. - Recommends business operational policies, business procedural changes and workflow methods to improve business and project management activities. - Provides and presents program information for agency wide projects, including researching state wide vendor contracts, internal business projects and preparing various operational reports for use by the Administrator. Provides program guidance and responds to agency staff questions regarding policies and procedures related to purchasing and procurement to promote understanding and operational consistency. - Researches and gathers agency wide program and project information and prepares comprehensive reports for use by the Assistant Commissioner, administrator, directors, and staff. Extract reports from the NH First system to support the administrator in reviewing operational business functions and inventory / purchasing audits. Creates and maintains archived records and reviews and updates agency project databases. Maintains frequent communication with administrator and directors and staff regarding business and project activities. Maintains procurement databases for statewide purchasing contracts and agency policies and procedures relating to agency business administration. - Tracks, analyzes, interprets, and assembles program and project data requirements using the following software: Microsoft Project 2016, Visio, Adobe Publisher, Adobe Suites (CS6), Adobe Illustrator, PowerPoint, InDesign, PMP templates, SharePoint, Excel spreadsheets and databases to report agency-wide project improvements to meet the project requirements. Confers with agency wide divisions to identified project issues and recommends solutions to complete projects on-time. - Composes and drafts correspondence in response to agency inquires and presents information to clarify policies, procedures, and standards. Reviews, clarifies, and explains program and project information, project data and project requirements through contact with internal employees and external contractors or representatives which include other state agencies and insurance industry professionals. - Prepares and monitors required project status reports in accordance with technical project requirements. Produce reports and provide detailed project status information, project reports, and make project recommendations and provide project status modifications concerning project related tasks. Develops project materials including: tables, graphs, Gantt charts as assigned by the Administrator to assist the agencies Directors and staff members. - Performs business administrative functions and supports agency-wide programs as assigned, to include paraprofessional support activities, distributing departmental mail and answering agency incoming phone calls. DISCLAIMERS: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are char