Implementation Consultant

The Implementation Consultant reports to the Senior Manager, Client Delivery and delivers a broad range of customer consulting services across both VeraCore and Advantzware. Engagements may include software implementation activities, workflow reviews, health checks, solution optimization, best practice consulting, onsite and virtual training, and other customer success initiatives that help organizations maximize the value of their software investment. This role serves as a trusted advisor to customers, helping them improve operational efficiency, increase product adoption, and achieve measurable business outcomes.

At Advantive, we are an AI-forward organization, and leveraging AI is part of how we operate every day. You'll be expected to use AI-driven tools to improve customer documentation, training materials, solution recommendations, project planning, and customer communications to deliver exceptional service and accelerate customer value.

Key Responsibilities

• Deliver customer consulting engagements across both VeraCore and Advantzware, including implementation activities, workflow reviews, health checks, optimization services, and training.

• Lead discovery sessions to understand customer business processes, operational challenges, and objectives.

• Conduct workflow reviews and operational assessments to identify opportunities for increased efficiency and improved software utilization.

• Deliver onsite and virtual training for administrators, power users, and operational teams, ensuring customers are equipped to maximize product capabilities.

• Provide consultative recommendations based on industry best practices and customer business goals while promoting scalable use of standard product functionality.

• Configure application functionality and support solution validation activities as needed to meet customer requirements.

• Serve as the primary customer advisor throughout consulting engagements, building trusted relationships through proactive communication and exceptional service.

• Collaborate with Project Managers, Technical Consultants, Customer Success, Support, Product, and Development teams to ensure successful customer outcomes.

• Identify customer risks, adoption challenges, and optimization opportunities, developing actionable recommendations that improve long-term success.

• Document customer engagements, recommendations, and action plans using AI-assisted documentation and productivity tools where appropriate.

• Maintain deep functional expertise across both VeraCore and Advantzware while continuously expanding product knowledge and consulting best practices.

• Maintain high billable utilization while consistently delivering high-quality consulting engagements and exceptional customer satisfaction.

• Travel throughout North America to conduct onsite workshops, consulting engagements, training sessions, health checks, and customer meetings.

Competencies

• Business Process Consulting – Evaluates customer operations and recommends practical improvements that align business processes with product capabilities and industry best practices.

• Requirements Gathering – Effectively uncovers customer business objectives and translates them into actionable consulting recommendations and solution improvements.

• Solution Design – Develops practical, scalable recommendations that maximize customer value while leveraging standard product functionality.

• Classroom Facilitation – Delivers engaging onsite and virtual training that builds customer confidence, knowledge, and product adoption.

• Client Relationship Management – Establishes trusted advisor relationships through proactive communication, accountability, and exceptional customer service.

• AI & Technology Fluency – Leverages AI-powered tools and emerging technologies to improve documentation, customer communications, knowledge transfer, and overall consulting effectiveness.

Qualifications

Required

• Bachelor's degree or equivalent professional experience.

• 5+ years of enterprise software consulting, implementation, or Professional Services experience.

• Demonstrated success leading customer-facing consulting engagements within a SaaS or enterprise software environment.

• Experience with warehouse management, fulfillment, distribution, ERP, order management, or supply chain software solutions.

• Strong business process analysis, requirements gathering, and solution consulting skills.

• Experience delivering onsite and virtual customer training and facilitating workshops.

• Excellent presentation, communication, and stakeholder management skills.

• Strong analytical, organizational, and problem-solving abilities.

• Ability to manage multiple concurrent customer engagements while maintaining exceptional quality and responsiveness.

• Experience using AI tools to improve documentation, planning, communications, and productivity.

Preferred

• Experience with VeraCore and/or Advantzware.

• Experience supporting software implementations, optimization engagements, or business process improvement initiatives.

• SQL experience and familiarity with data imports, validation, reporting, and server migrations.

• Experience with APIs, EDI, or third-party integrations.

• Experience with warehouse operations, ecommerce fulfillment, inventory management, transportation, or distribution operations.

• Familiarity with Salesforce, PSA tools, or enterprise project management platforms.

Travel: 40–60% throughout North America to support onsite customer consulting engagements, training, health checks, workshops, and implementation activities.

Prefer Tampa, FL; open to US-based remote.

The Advantive Way

How Advantive works, in brief: six values, five promises, and three AI habits, one way of working. The values are who we are; the promises are what we deliver. This is what we hire for, at every level, and it applies to this role in full.

Our Values: who we are

The bar below which no behavior is acceptable, on the floor, in the backbone, and in this role.

Humility

Team-first; team success ahead of self-interest.

Integrity

Candid; admit mistakes; do the right thing even when it costs.

Grit

Fortitude and fierce resolve; long-term goals over short-term comfort.

Results Orientation

Measured by results, not effort; execution over busyness.

Winning Attitude

Optimistic and determined; persevere through adversity.

Drive to Excellence

Seek feedback; learn, grow, be the best version of ourselves.

The Five Promises: what we deliver

The standard by which all work is measured. Not values, but promises: harder to walk back, easier to coach against.

1.) Start where the work is. Go to the floor before the office; build from reality, not theory.

2.) Make it run. Ship software that runs where the work happens, and own it in production.

3.) Own the hard part. The customer's job is hard enough; we don't hand off the mess.

4.) Show up as a team. Heroes burn out; teams compound. No vanishing reps.

5.) Move their number. Outcomes, not activity. The number the customer is judged on, not ours.

How we work with AI

Openly Learn : share what works, failures included.

Nurture Curiosity: ask the model why; don't accept first answers.

Earn Trust: the operator decides what's true; verify before you ship.