Lead Technical Analyst

The Lead Technical Analyst role is responsible for leading the support for software-as-a-service(SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data forinternal department planning and activities. The incumbent will lead the partnership with technical teams toensure software systems are running efficiently with minimal downtime. The incumbent will be responsible formanaging configuration, set up, and updates to the applications, validating that their team has entered data intoestablished tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert indeveloping custom queries and building reports utilizing query and flexible reporting tools to facilitate businessmanagement decisions. The role will provide strategic advice to management concerning changes in applicationsdevelopment, maintenance and system standards to optimize performance and mitigate potential risk with theability to analyze various metrics to monitor performance and provide insights to management. The incumbent willlead and mentor the team responsible for training users on the applications and setting up user access. They willsupervise the collaboration between cross-functional teams and client stakeholders to provide sufficient supportfor the enterprise-wide applications. WHAT THE ROLE WILL DO: - Lead the support for software-as-a-service (SaaS) and enterprise-wide applications by providing guidance ondeveloping and identifying design considerations and business impacts needed for configuration - Drive quality of data for internal department planning and activities - Lead configuration, setup, and updating of applications, and provide guidance as needed - Manage data loading process into established tables, fields, and system databases - Review and approve governance standards and processes for data input, structures, and storage mechanisms - Lead the team in building reports and provide strategic insights and recommendations related to businessmanagement and staff decisions - Lead and mentor the team responsible for training users on the applications and setting up user access - Provide strategic recommendations for changes in applications development, maintenance, and systemstandards - Establish and share Enterprise-wide Applications perspective when collaborating with cross-functional technicalteams within the organization, to ensure the integration and interoperability of enterprise-wide systems - Lead and liaise with client stakeholders and external vendors to ensure support for enterprise-wide applications***This position is not hybrid/remote and will be located at our Cleveland Headquarters office.This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.***Must be eighteen years or older Required Qualifications: 6+ years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies Extensive knowledge of enterprise-wide Oracle applications and software platforms Experience managing software-as-a-service (SaaS) and enterprise-wide systems Expertise in configuring and setting up various Oracle enterprise-wide applications Experience applying security designs and principles to technology-based business solutions<