Emergency Desk Operations Dispatcher

Boston University

Boston, MAFull-time$23.13–36.97/hrSeen 1 day agoSeen in employer's feed 1 day ago

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At a glance

Compensation

$23.13–36.97/hr

Location

Boston, MA

Schedule

Full-time

Work Authorization

Not specified

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Requirements

Credentials this posting asks for.

Associate's degree

Job overview

The Emergency Desk Operations Dispatcher operates the Facilities Management & Planning Control Desk, including after hours, weekends, and holidays. The role receives emergency maintenance requests around the clock and coordinates management, trades, and custodial responses. It also creates work orders, documents unusual incidents, notifies management about serious situations, and monitors computerized building-system alarms to assess and direct appropriate responses.

Skills & qualifications

RequiredNice to have

Skills

Emergency Request CoordinationAlarm MonitoringAlarm Assessment

Qualifications

Associate's or Vocational/Technical DegreeBachelor's Degree3+ Years Relevant Experience

Full job description

Emergency Desk Operations Dispatcher

Job Description

Emergency Desk Operations Dispatcher

Category

Charles River Campus --> Security/Police

Job Location

Boston, MA, United States

Tracking Code

26500069061003

Posted Date

10/8/2026

Salary Grade

Grade 46

Expected Hiring Range Minimum

$23.13

Expected Hiring Range Maximum

$36.97

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

This position is totally responsible for the operation of the Control Desk at Facilities Management & Planning. This includes after hours, weekends and holidays.
This position is responsible on a 24-hour/7-day basis to receive requests for emergency maintenance and then direct and coordinate the various management, trades and custodial activities.
Creates work orders, properly documents unusual incidents, and notifies appropriate management staff of serious situations involving FM&P or its employees.
Monitors a variety of computerized alarm systems for HVAC, electrical, and plumbing systems, assesses the alarms that come in, and directs the appropriate response.
Maintains a 24/7 point of contact for all FM&P activities.

Required Skills

Associate's or Vocational/Technical degree required, B.A./B.S. preferred.
Three to five years of relevant experience. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: Boston, MA

Position Type: Full-Time/Regular

Salary Grade: $23.13-$36.97

To apply, visit https://jobs.silkroad.com/BU/External/jobs/317386 (https://apptrkr.com/9892050)

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