FCBank, Treasury Management Analyst

Description Entry-level sales support, commercial customer service, and new service/account onboarding. Assists in promoting all treasury management to maintain and grow the division commercial portfolio. Includes: Coordinating and storing all required documentation, new service demonstrations and training, account/service maintenance, pricing changes, and ongoing commercial customer service. May be full-time or seasonal. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES PROVIDE ENHANCED CLIENT SERVICE - Responsible for support of all treasury management such as: deposit accounts, merchant services, business purchasing cards, On-Site Banker, and online banking, etc. - Primary contact for commercial deposit products and services customer service and third-party vendor questions. Assists in treasury training to branches and other internal partners. Intensifies issues to Treasury Sales Officer and/or operations, as needed. Coordinates ordering equipment and supplies from various vendors, as well as equipment installation support. SUPPORT MERCHANT PORTFOLIO GROWTH - Works with all business development officers to help promote deposit products and services to commercial business customers. TEAM SUPPORT - Provide administrative assistance for the Treasury Management Officers including preparing sales materials, providing technical support, fee billing, and processing maintenance on accounts. Provide reporting and analysis, as requested. Reports and manages exception items. Completes audit research, as requested. FOSTER OUR CULTURE - Possesses and displays a positive demeanor in managing change, working and communicating with others and adhering to policies, procedures, and customer service standards. Fosters relationships with customers and businesses, community and civic organizations to promote goodwill and generate new business. Actively participates in the community. FOCUS ON ACCURACY AND ATTENTION TO DETAIL - Actively promotes and refers products and services by uncovering and listening to customer needs. Provides an outstanding customer experience to explain and implement solutions. PROMOTE DIGITAL AWARENESS - Promote awareness and adoption of digital treasury products in partnership with business development teams. ATTITUDES Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: - Respect: Speak to others with kindness, empathy, and fairness - Client Focus: Deliver consistent, high-quality service that builds trust and loyalty - Inclusion: Encourage diverse viewpoints and contributions in decision-making collaboration BEHAVIORS Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: - Leadership: Demonstrate ability to positively influence others to achieve - Integrity: Strong business ethics and honest behaviors - Collaboration: Positively works with others to produce excellent results - Volunteerism: A recognized and visible presence in serving our communities COMPETENCIES Reflects skill, g