Emergency Communications Officer

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2554369 Bingham County Established: October 1, 2005 Emergency Communications Officer Revised: August 12th 2025 Page 1 BINGHAM COUNTY Is Recruiting for the Position of Emergency Communications Officer October 1st 2026 Salary: Starts at $22.77/hour DOQ/DOE Full time: County Benefits Included: Including 13 Paid Holidays, 6 Weeks Paid Parental Leave, Health Insurance, Public Employee Retirement System of Idaho (PERSI) Closing Date: Open Until Filled Pay Grade: S1 FLSA Designation: Non-Exempt Purpose of Class/Primary Function Emergency Communications Officers (ECO) are the vital link between callers and field units. The primary responsibility is to protect both citizens and field units during emergency incidents. Employees in this class are responsible for fast, efficient and accurate receiving, dispatching and processing of calls and messages from and to emergency personnel in the field. This position is under the general direction of the Lead Emergency Communications Officers, ECOs perform these duties in accordance with established policies and procedures, exercising independent judgment when handling emergency or non- emergency calls. Reasonable accommodations will be considered for qualified individuals with disabilities to perform the essential functions of this role. Minimum Requirements: Must have a high school diploma, high school transcripts or GED certificate. Must be at least 18 years of age. Must have a valid Idaho Drivers License and be insurable. Must have no Felony convictions, some misdemeanors are allowed depending on the classification. Must be able to type 50 words per minute. Must be able to successfully pass the on-line CritiCall test. Must be able to pass a background check (criminal-character-credit), polygraph and pre-employment drug screen. Disqualifying Drug Use: Sale, delivery and/or cultivation of any controlled substances including but not limited to marijuana, methamphetamines, amphetamines, cocaine, heroin, prescription drugs without a legal prescription and/or license and hallucinogenic drugs; such as LSD, mushrooms and acid. Use of marijuana within the past year. Use of synthetic substances such as spice within the past year. Bingham County Established: October 1, 2005 Emergency Communications Officer Revised: August 12th 2025 Page 2 Any use of illegal hard drugs to include: meth, heroin, cocaine, LSD or PSP. If use of marijuana and/or synthetic drugs, such as spice, is between one & three years, please contact Chief Deputy Nebeker. Competency Requirements for Emergency Communications Officer Applicants need not have previous 9-1-1 related experience. Must have sufficient clarity of speech and hearing which permits the employee to discern verbal instructions, to listen and respond to radio transmissions and voice instructions; to communicate effectively in person, on the telephone, and over a two-way radio; ability to hear sounds within the normal range of hearing (phone conversations, co-workers, supervisors, radio traffic) and to hear in the presence of noise; Sufficient personal mobility, agility, and flexibility which permits the employee to stand or sit for long periods of time, move between work stations, lift up to 25 pounds, and work in an office environment. The employee is frequently required to use hands to operate a computer keyboard, radio and communications equipment, and standard office equipment; to handle or feel; and to reach with hands and arms; Must be able to work scheduled shifts to provide 9-1-1 service 24-hours a day, to include days, evenings, nights, weekends and holidays; Must be able to successfully complete the communications training program, become certified in 1st Aide/CPR, Emergency Medical Dispatch, Emergency Com unications Officer, the National Criminal Information Center & Idaho Law Enforcement Telecommunications System. (all training provided on the job); Must be able to learn to operate specialized communications equipment; computer integrated 9-1-1 system, two-way radio console, computer aided dispatch system, records management, mapping programs, office equipment and any other applicable software applications; Must be able to communicate clearly and concisely verbally and in writing with accuracy; Must be able to interpret, maintain and produce records, log, documentation and reports on activities in the center; Must be able to analyze situations quickly and objectively, to recognize actual or potential dangers and quickly determine the proper course of action. Must be able to cope with stressful situations calmly, fairly and tactfully. Must be able to maintain a professional demeanor during stressful situations; respond courteously to inquiries from the public, which are sometimes controversial or adver