Collections Specialist

Description

We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a client in the Pittsburgh Area, Pennsylvania. This position focuses on reducing overdue balances, reviewing customer credit exposure, and keeping account records accurate through consistent follow-up and documentation. The role partners with internal teams and customers to address payment concerns, resolve billing discrepancies, and promote timely cash flow.

Responsibilities:

• Review customer account activity, aging trends, and available credit to identify overdue balances and potential risk.

• Communicate with customers in a clear and courteous manner to secure payment, confirm commitments, and maintain productive business relationships.

• Investigate payment discrepancies such as deductions, short remittances, billing questions, and unapplied funds, and coordinate resolution with the appropriate teams.

• Record collection efforts, customer disputes, payment arrangements, and account updates with complete and accurate documentation.

• Reconcile receivable balances and maintain account records to ensure invoicing and payment information is current and correct.

• Assess customer credit details and provide informed recommendations on payment terms, credit exposure, and potential account restrictions.

• Partner with Sales, Customer Service, Billing, and Accounting to remove issues that could interfere with payment collection.

• Prepare aging summaries, collection status reports, and supporting account documentation for regular review.

• Elevate severely past-due or higher-risk accounts to management when additional action is needed.

• Support month-end and year-end accounts receivable tasks while following company policies and financial confidentiality standards.

Requirements • Experience in collections, accounts receivable, or credit-related work in a business environment.

• Working knowledge of commercial and consumer collection practices, billing follow-up, and account reconciliation.

• Ability to analyze aging reports, outstanding balances, and customer payment patterns to prioritize collection efforts.

• Skill in resolving disputes, researching account issues, and communicating clearly with customers and internal partners.

• Strong organizational abilities with attention to detail in documentation, cash application support, and record accuracy.

• Comfort making sound recommendations related to credit limits, payment terms, and account risk.

• Proficiency with standard office and accounting systems used for receivables tracking and reporting.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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