Instructional Technology Support Specialist

Salary Estimate: $36004.80 - $50398.40 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the Instructional Technology Support Specialist position today!

Click here to learn more about Galen! (https://galencollege.edu/about)

We are hiring for two shifts: 12 pm – 9 pm ET, and 9 am – 6 pm PT

Position Overview:

As a Instructional Technology Support Specialist at Galen College of Nursing, you will provide direct support to an assigned academic department or campus to assist Faculty, Program Directors, Department Chairs, and Deans in the utilization of classroom technology, configuring and maintaining web-enhanced and online courses, provide technical assistance for the course staging process, and weekly maintenance and monitoring of web-enhanced and online courses. Additional primary duties include implementing LMS applicable, CRF approved course changes such as revising course content pages, rubrics, gradebook configuration, and other LMS native content. Ensures course standards are met as part of continues quality improvement standards such as student success, faculty retention, and customer satisfaction.

Key Responsibilities:

1. In direct service of an academic department, collaborate with deans, faculty, and instructional design team to ensure that courses are accessible and functional for faculty and students.

2. Provide staging course setup support to online faculty.

3. Review staging courses using the staging course checklist criteria.

4. Review live, master, and staging courses for accuracy as compared to the syllabus. Communicate with faculty and dean when inaccuracies are identified and make revisions as directed.

5. Finalize staging and master courses, making sure that the layout of each course is consistent with programmatic expectations and key components are present (syllabus, course maps, etc.).

6. Update basic content in courses as directed (make revisions to gradebook, rubrics, course outcomes, student learning outcomes, reading assignments, etc.).

7. For ground-based positions, provide support for computerized testing and instructional classroom technology.

8. Works closely with the online team and the ground campus administration in support of applications utilized by faculty in the delivery of online, hybrid, and web-enhanced courses.

9. Utilize critical thinking and prioritization skills, to ensure that the online courses and projects are completed in a professional and timely manner.

10. Identify patterns where there are gaps in the faculty’s compliance with Galen’s staging course and facilitation expectations as needed.

11. Provide direct support to faculty for hosting web conferences.

12. Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.).

13. Create technical support and “How-To” video to assist faculty and students.

14. Maintain records and prepare weekly, monthly, and annual reports as directed.

15. Document current and new processes. 16. Course monitoring for basic facilitating expectations.

16. Provide additional assistance to manage tier 1 support tickets for internal Online Support ticket system (i.e., OSTickets).

Position Requirements:

• Education: A minimum of an Associate’s Degree; Bachelor’s Degree preferred.

• Experience: Minimum of one (1) to two (2) years’ experience working with a learning management system. Previous learning management technical support or information technology support experience in higher education desired.

• Special Qualifications: Working knowledge of Microsoft Office products. Working knowledge of HTML. Must have excellent interpersonal, written, oral and technical skills. Must be highly organized with the ability to work in a team environment, multitask, and prioritize projects. Flexible schedule to provide occasional weekend support, scheduled around term starts. Ability to demonstrate initiative, critical thinking, and effective communication skills while responding to multiple priorities and demands. Must be internally motivated, have a strong sense of urgency and ability to work under pressure to meet deadlines.

• Physical/Mental Demands & Work Environment: Must be able to sit at a computer desk for up to eight (8) hours per day

• Degree of Supervision: Minimal.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.

• Free counseling services and resources for emotional, physical, and financial well-being

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.

• Consumer discounts through Abenity.

• Retirement readiness, rollover assistance services, and preferred banking partnerships.

• Education assistance (tuition, student loan, certification support, dependent scholarships).

• Colleague recognition program.

• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits. (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE). (https://galencollege.edu/news/galen-awarded-prestigious-nln-center-of-excellence-in-nursing-education-designation)

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

• Character: I act with integrity and compassion in all I do.

• Accountability: I own my role and accept responsibility for my actions.

• Respect: I value every person as an individual with unique contributions worthy of consideration.

• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission (https://galencollege.edu/about/vision-mission/) .

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:

Instructional Technology Support Specialist

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